The player from Canada had won $5400 in XRP but faced issues withdrawing the funds due to ongoing KYC checks, which had been delayed multiple times. His account later became banned permanently. The Complaints Team was unable to resolve the issue after multiple communications with the casino, leading to the complaint being closed as 'unresolved'.
Igrač iz Kanade je osvojio $5400 u KSRP-u, ali se suočio sa problemima sa povlačenjem sredstava zbog tekućih KIC provera, koje su više puta odlagane. Njegov nalog je kasnije trajno zabranjen. Tim za žalbe nije mogao da reši problem nakon višestrukih komunikacija sa kazinom, što je dovelo do toga da je žalba zatvorena kao „nerešena“.
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