The player from Japan faced issues with the KYC verification for their proof of residence, which was consistently not approved despite multiple explanations. He reported that his balance of 1900 euros was forfeited due to a violation of bonus terms, leading to dissatisfaction with the casino's response. The Complaints Team made multiple attempts to contact the casino for clarification but did not receive a response. Consequently, the complaint was closed as 'unresolved', which could impact the casino's rating, with the option to reopen the complaint if the casino responded.
Igrač iz Japana se suočio sa problemima sa KIC verifikacijom za svoj dokaz o prebivalištu, koji dosledno nije bio odobren uprkos višestrukim objašnjenjima. On je prijavio da je njegov saldo od 1900 evra oduzet zbog kršenja uslova bonusa, što je dovelo do nezadovoljstva odgovorom kazina. Tim za žalbe je više puta pokušao da kontaktira kazino radi pojašnjenja, ali nije dobio odgovor. Shodno tome, žalba je zatvorena kao „nerešena“, što bi moglo da utiče na rejting kazina, uz opciju da se žalba ponovo otvori ako kazino odgovori.
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