Draga baseschalke,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za problem na koji ste naišli sa svojim blokiranim nalogom i sredstvima kojima ne možete da pristupite.
Da biste bolje razumeli svoju situaciju i efikasnije vam pomogli, možete li da pojasnite sledeće:
- Koju vrstu igara ste igrali na platformi pre nego što je vaš nalog blokiran?
- Da li je 1.000 USDT iznos koji ste deponovali ili uključuje i dobitke?
- Da li ste dobili bilo kakvu poruku od kazina u kojoj se objašnjava zašto je vaš nalog blokiran, ili su dali bilo kakve smernice o tome kako da rešite problem?
- Da li ste primetili bilo kakvu neuobičajenu aktivnost ili poruke na svom nalogu pre nego što ste ga blokirali?
Ako imate bilo kakvu relevantnu komunikaciju sa kazinom, kao što su imejlovi, transkripti ćaskanja ili snimci ekrana, prosledite ih na petronela.k@casino.guru . Ovi detalji su od suštinskog značaja za nas da procenimo vaš slučaj i efikasno posredujemo u kazinu.
Vaša saradnja je ključna za nas da nastavimo sa vašom žalbom. Bez vašeg doprinosa i neophodnih detalja, nećemo moći da krenemo dalje ili da rešimo problem.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Zbog izuzetno velikog obima pritužbi, molimo za strpljenje. Iako želimo da objavimo žalbe u roku od 48 sati, naknadni odgovori mogu da potraju i do 7 dana. Dodeljivanje vaše žalbe rešavaču takođe može da potraje duže, jer trenutno upravljamo sa blizu 1000 žalbi.
Hvala vam na razumevanju. Želimo vam srećne praznike!
Dear basedschalke,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with your blocked account and the funds you cannot access.
To better understand your situation and assist you more effectively, could you please clarify the following:
- What type of games did you play on the platform before your account was blocked?
- Is the $1,000 USDT the amount you deposited, or does it include winnings as well?
- Have you received any communication from the casino explaining why your account was blocked, or have they provided any guidance on how to resolve the issue?
- Did you experience any unusual activity or messages on your account prior to it being blocked?
If you have any relevant communication with the casino, such as emails, chat transcripts, or screenshots, please forward them to petronela.k@casino.guru. These details are essential for us to evaluate your case and mediate effectively with the casino.
Your cooperation is crucial for us to proceed with your complaint. Without your input and the necessary details, we won’t be able to move forward or resolve the matter.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you happy holidays!
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