Dragi Juan2287,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Da li sam u pravu kada sam shvatio da ste tražili da budete samoisključeni zbog zavisnosti od kockanja koja je izričito pomenuta 1. oktobra?
Koliko ste depozita napravili od tada?
Da li je kazino odgovorio na vaš zahtev za samoisključivanje?
Da li ste pokušali da zatražite samoisključivanje putem customerassist@realspin.com , pošto je ovo ispravna e-pošta koja se pominje u Uslovima i odredbama kazina?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Juan2287,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Am I correct in understanding that you requested to be self-excluded due to gambling addiction specifically mentioned for the first time on October 1?
How many deposits have you made since then?
Has the casino responded to your self-exclusion request?
Have you tried requesting self-exclusion via customerassist@realspin.com, as this is the correct email mentioned in the casino's Terms and Conditions?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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