Draga eurogalaki85,
Prema dostupnim dokazima, podneli ste svoj zahtev za samoisključivanje 22. marta, a kazino je zatvorio vaš nalog 24. marta. Imajte na umu da u većini kazina zahtevi za samoisključivanje rukovode nadležna odeljenja ručno. Ovaj proces zahteva neko vreme da bi se obezbedilo da se zahtevi obrađuju na odgovarajući način i sa potrebnom pažnjom.
Iz naše perspektive, RealSpin Casino je reagovao brzo i ograničio pristup vašem nalogu u razumnom vremenskom roku. Prema tome, kazino se ne može smatrati odgovornim za depozite koje ste napravili tokom perioda obrade zahteva.
Kao rezultat toga, nažalost ne ispunjavate uslove za povraćaj ovih depozita. Nažalost, nemam izbora nego da odbijem vašu žalbu kao neopravdanu.
Hvala vam na razumevanju.
Srdačan pozdrav
Veronika
Dear eurogalaxy85,
According to the available evidence, you submitted your self-exclusion request on March 22, and the casino closed your account on March 24. Please note that, in most casinos, self-exclusion requests are handled manually by the responsible departments. This process requires some time to ensure requests are handled appropriately and with the necessary attention.
From our perspective, RealSpin Casino acted promptly and restricted your account access within a reasonable timeframe. Therefore, the casino cannot be held responsible for the deposits you made during the request processing period.
As a result, you are unfortunately not eligible for a refund of these deposits. Regrettably, I have no choice but to reject your complaint as unjustified.
Thank you for your understanding.
Best regards
Veronika
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