Dear dumycs,

First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.

We are sorry to hear that you had a bad experience with our website, however I can confirm that if you have won the bet fairly that we will pay out the winnings. We have absolutely no interest in 'stealing' money from players. We are planning on being around as a household online casino brand for a long time and that kind of behaviour does not fit such a casino.

We don't see any reason why this would have been miscommunicated to you on numerous occasions. Could you send an email to support@casinozer.com with the subject 'Casino Guru review follow up'? This way the email will be directed to us and I will see what the issue exactly is.

Thank you for your review and have a nice day!

Kind regards,

The Casinozer team