Na prvi pogled bio sam zaista zadovoljan kazinom - lijep dizajn, vrlo izdašne bonus ponude (skoro svaki dan - nažalost samo uz maksimalnu isplatu od x10) i podrška je također bila vrlo prijateljska. Ono što mi se nije dopalo je to što se Play'n'go slotovi za Evropu ne mogu igrati i što ne možete povući novac sa Trustly-om.
Ako bi to bilo sve, ocijenio bih ovaj kazino sa 4-5 zvjezdica, ali nažalost problemi počinju pri pokušaju podizanja novca. Postoji red za vaše zahtjeve kako bi se obradili (ako podnesete još jedan zahtjev opet sletite na kraj reda - desilo mi se..) Podrška koja nije uvijek na mreži, ali ako stignete do njih je i dalje veoma prijateljski mi je rekao:
Prvi razlog: zbog velikog broja zahtjeva, povlačenje će biti odgođeno
nakon nedelju dana bez procesa
Drugi razlog: zbog novih propisa vezanih za bankovne transfere u EU obrada traje 10x više vremena ali bi se trebala obaviti za nekoliko dana.
nakon još jedne sedmice čekanja treći razlog:
"naši fondovi za isplatu igrača putem bankovnog transfera su zapeli"
Posljednji razlog me je sada jako zabrinuo da li ću ikada vidjeti svoj novac, zbog čega ne bih preporučio uplatu u ovom kazinu, barem u ovom trenutku.
Ako se nešto promijeni, ažurirat ću ovaj post.
Ovaj kazino ima veliki potencijal, nažalost, praksa isplate ga čini nemogućim za igranje.
Uredi: Nakon nekoliko sedmica primio sam isplatu zbog čega mijenjam ocjenu sa 1 zvjezdice na 3 zvjezdice. Ako se budući zahtjevi za povlačenje brže obrađuju, promijenit ću to u 4 zvjezdice
At first glance i was really pleased with the casino - nice design, very generous bonus offers (almost every day - sadly only with a Max Payout of x10) and support was also very friendly. The things I didn't like were that Play'n'go slots for Europe can't be played and that you can't make a withdrawal with Trustly.
If that would be all i would rate this casino 4-5 stars, but sadly the problems start when trying to make a withdrawal. There is a queue for your requests in order to be processed (if you make another request you land at the end of the queue again - happened to me..) The support which isn't always online, but if you reach them is still very friendly told me:
First reason: due to the high number of requests, withdrawal will be delayed
after a week without process
Second reason: due to new regulations regarding bank transfers in the EU processing takes 10x more time but should be done in a few days..
after one more week of waiting the third reason:
"our founds for players cashout via bank transfer are stuck"
The last reason now got me really worried if I will ever see my money, which is why I wouldn't recommend depositing in this casino, at least at this moment in time.
If anything changes I will update this post.
This casino has great potential, sadly the withdrawal practices makes it unplayable for me..
Edit: After a few weeks i received my payout which is why I'm changing my rating from 1-Star to 3-Stars. If future withdrawal requests are processed quicker I'll change it to 4-Stars