Pažljivo sam pregledao detalje o Lamabet-u preko CasinoGuru-a pre nego što sam igrao i napravio sam veliku grešku. Moja je priča upozorenja, ali osećam obavezu prema članovima moje zajednice da podelim svoje iskustvo.
Registracija je bila laka i čak mi je dodeljen VIP menadžer, Jimmi, ali problemi sa kojima bih se susreo tek su počeli. Da bih verifikovao svoju ličnu kartu i svoj prvi depozit preko Interaca, mnogi dokumenti su odbijeni i Džimi je očigledno uspeo da ubedi odeljenje bezbednosti da prihvati.
Igrao sam i izgubio, napravio nekoliko depozita koristeći ApplePai i osvojio 15 hiljada dolara. Tu je počela noćna mora. Dokaz o ApplePai-u, iako sam dao snimke ekrana transakcije sa mog iPhone-a, transakcija kreditnom karticom sa Keigo kliringa na kojoj se vidi moje ime, transakcije, datumi, nije odobren. Evened sam dao snimak ekrana svog ApplePai uređaja sa detaljima o obračunu i kreditnom karticom, ali još uvek nisam prihvaćen. Savetovao sam ih da ću podneti žalbu CasinoGuru-u zbog njihovih postupaka i iznenađenja, Džimi je ubedio odeljenje bezbednosti da prihvati.
Ta sreća nije dugo trajala jer su sva povlačenja odmah otkazana. Rečeno mi je da postoji 3Ks igranje depozita i dnevno ograničenje povlačenja od 1k evra. Nema problema, ispunio sam sve uslove i ponovo podneo zahtev za povlačenje poštujući ograničenja.
Isplata je ostala na čekanju nekoliko dana, a ja sam podneo dodatne zahteve za povlačenje u okviru limita koji su otkazani. Džimi je rekao da ne mogu da tražim nikakva dalja povlačenja dok se ne obradi moj početni $1k. S obzirom da su njihovi limiti 1k dolara dnevno, 3 hiljade dolara nedeljno, proces će verovatno trajati mesecima da se ispuni.
Čak sam se pitao zašto su povlačenja tako dugo čekala i Džimi je rekao da moraju da provere kod prodavca da bi se uverili da je pobeda legitimna i da nisam manipulisao igrom.
Ipak, ova stresna situacija je dovela do toga da sam nastavio da igram i izgubio sav novac nazad. Čak i kada sam tražio da zatvorim svoj nalog zbog ovog veoma lošeg iskustva, nisu ispoštovali moj zahtev i ponudili su bonus za bonusom u nadi da ću ostati. Moj gubitak bi trebalo da bude upozorenje mojim članovima CasinoGuru zajednice da biraju mudro, možda u kazinu koji stavlja igrača na prvo mesto.
I carefully reviewed the details of Lamabet through CasinoGuru before playing and I made a big mistake. Mine is a cautionary tale but I feel obligated to my community members to share my experience.
Registration was easy and I was even assigned a VIP Manager, Jimmy, but the issues that I would encounter just started. To verify my ID and my first deposit through Interac, many of the documents were rejected and Jimmy apparently was able to convince the security department to accept.
I played and lost, made a few deposits using ApplePay and won $15k. That is where the nightmare began. The proof of ApplePay, even though I provided screenshots of the transaction from my iPhone, credit card transaction from Keygo clearing showing my name, transactions, dates, were not approved. I evened provided a screenshot of my ApplePay device number with my billing details and credit card but still not accepted. I advised them that I would file a complaint with CasinoGuru because of their actions and surprise, Jimmy convinced the security department to accept.
That happiness did not last long as all the withdrawals were canceled immediately. I was told that there was a 3X play through on deposits and $1k Euro daily withdraw limit. No problem, I met all the requirements and made the withdrawal request again abiding by the limits.
The withdrawal remained in pending for a few days and I had made additional withdrawal requests within the limit which were canceled. Jimmy said that I could not request any further withdrawals until my initial $1k was processed. Given that their limits are $1k daily, $3k weekly, the process would likely take months to fulfill.
I even questioned why withdrawals remained pending for so long and Jimmy stated that they needed to check with the vendor to ensure that the win was legitimate and that I had not manipulated the game.
Nevertheless, this stressful situation led to me continuing to play and losing all the money back. Even when I had asked to close my account due to this very poor experience, they did not honor my request and offered bonus after bonus in hopes that I would stay. My loss should be be a warning to my CasinoGuru comity members to chose wisely, perhaps at a casino that puts the player first.