Ovaj kazino laže i vara.. Uplatio sam novac preko Sofortuberveisunga, ali novac nije kreditiran..
Više puta sam poslao snimke ekrana..Live chat je veoma nepristojan i laže....nema pomoći.
Tako sam ljut..ovo je katastrofalna usluga
Odgovorio sam i zamerio snimcima ekrana..i ponovo kontaktirao podršku..
I dalje nema pomoći
Lana je bila veoma drska i prekinula razgovor... Ne ide to tako... Hoću 90 evra, bonus i besplatne okrete. Zašto ovo radiš???
Zašto si takav prema narodu???!!!
This casino lies and cheats.. I deposited money via Sofortüberweisung but the money is not credited..
I have sent screenshots multiple times..Live chat is very rude and lying....no help.
I'm so mad..this is a disastrous service
I responded and resent scrrenshots..and contacted support again..
Still no help
Lana was very impudent and ended the chat... It doesn't work that way... I want the 90 euros, the bonus and the free spins. Why are you doing this???
Why are you so to the people???!!!
Dieses Casino lügt und betrügt..Ich habe Geld per Sofortüberweisung eingezahlt allerdings wird dass Geld nicht gutgeschrieben..
Ich habe mehrfach Screenshots gesendet..Der Live Chat ist sehr unhöflich und lügt....keine Hilfe.
Ich bin so sauer ..das ist ein katastrophaler Service
Ich habe reagiert und Scrrenshots erneut gesendet..und mich nochmal an den Support gewendet..
Weiterhin keine Hilfe
Lana war sehr unverschämt und hat den Chat beendet ...Das geht so nicht .-..Ich möchte die 90 Euro den Bonus und die Freispiele Warum macht ihr sowas???
Warum seit ihr so zu den Menschen???!!!
Poštovani Seba1205,
Izvinjavamo se zbog frustracije i neprijatnosti koje ste doživeli sa našim kazinom. Ozbiljno shvatamo ove brige i naš je najveći prioritet da obezbedimo fer i transparentno okruženje za igre za naše igrače.
Što se tiče vašeg depozita preko Sofortuberveisunga, razumemo da je nekreditiranje sredstava izazvalo frustraciju. Želeli bismo da detaljno istražimo ovo pitanje i da vam pružimo rešenje što je pre moguće. Da bismo vam pomogli u vezi sa vašim upitom, možete li nam dati svoje korisničko ime? Ovo će nam omogućiti da pristupimo vašim informacijama i efikasnije odgovorimo na vaše pitanje.
Žao nam je što ste imali negativno iskustvo sa našom podrškom za ćaskanje uživo. Naš tim je obučen da pruži profesionalnu i ljubaznu pomoć, i izvinjavamo se ako se to nije odrazilo na vašu interakciju. Pregledaćemo evidenciju ćaskanja i preduzeti odgovarajuće mere kako bismo osigurali da se takvi incidenti ne ponove.
Vaše zadovoljstvo nam je važno i želimo da stvari ispravimo. Naš tim za podršku će vam se obratiti direktno kako bi vam dodatno pomogao u rešavanju problema i adresiranju vašeg zahteva za 90 evra, bonus i besplatne okrete.
Izvinjavamo se zbog eventualnih neprijatnosti i cenimo vaše strpljenje. Ako imate dodatnih pitanja ili nedoumica, ne oklevajte da nam se obratite. Cenimo vaše povratne informacije i posvećeni smo poboljšanju naših usluga.
Srdačan pozdrav,
Tim za podršku SG kazina
Dear Seba1205,
We apologize for the frustration and inconvenience you have experienced with our casino. We take these concerns seriously, and it is our utmost priority to provide a fair and transparent gaming environment for our players.
Regarding your deposit via Sofortüberweisung, we understand that the non-crediting of funds has caused frustration. We would like to investigate this matter thoroughly and provide you with a resolution as soon as possible. To better assist you with your inquiry, could you please provide us with your username? This will allow us to access your information and address your question more effectively.
We are sorry to hear that you had a negative experience with our live chat support. Our team is trained to provide professional and courteous assistance, and we apologize if this was not reflected in your interaction. We will review the chat logs and take appropriate action to ensure that such incidents do not recur.
Your satisfaction is important to us, and we want to make things right. Our support team will be reaching out to you directly to further assist you with resolving the issue and addressing your request for the 90 euros, bonus, and free spins.
We apologize for any inconvenience caused and appreciate your patience. If you have any further questions or concerns, please do not hesitate to reach out to us. We value your feedback and are committed to improving our services.
Best regards,
The SG Casino Support Team