22-5 suspendovao sam se na vašoj veb stranici na 3 meseca. Istog dana sam zatražio da mi deblokiram nalog i rečeno mi je da zbog novih propisa to više nije dozvoljeno i da moram da čekam 3 meseca.
25-5 dobio sam e-mail da sam osvojio novac na turniru i tražim da povučem svoj preostali iznos, ali sam blokiran zbog samoisključenja. Na moje iznenađenje, onda su mi ponovo otvorili račun i budalasto sam uplatio mnogo novca i naravno izgubio.
T&C kaže da se samoisključenje ne može ukinuti kao što je rekao i VIP menadžer. Ali čudno što su ga podigli. Zahtevam povraćaj depozita, ali oni ne odgovaraju.
Imajte na umu da odgovorno igranje ne shvataju ozbiljno!! A ako se žalite na to, oni ne odgovaraju.
Ažurirajte odgovor na opklade:
To što govoriš nije istina. Pitao sam da li možete da povučete moj dobitak, a onda je Vizebet rekao da možemo da otvorimo vaš nalog ako želite.
Ali kao što je rečeno prvog dana, ne bi trebalo dozvoliti da se prekine samoisključivanje. Trebalo je da bude uključeno i Vizebet je trebalo da povuče moj novac umesto mene! Nemojte me prevariti da ponovo otvorim svoj račun. To je u vašim sopstvenim T&C! Ne može se skinuti samo sa periodom hlađenja koji ste podesili za 3 meseca!. Uzeo si mi SE ofr za 3 dana. Što prvo nije bilo dozvoljeno zbog T&C-a. A vi potpuno ignorišete sve imejlove i komunikaciju!
On 22-5 I suspended myself on your website for 3 months. The same day ive asked to unblock my account and I was said that because of new regolations this was not allowed anymore and I had to wait 3 months.
On 25-5 I got a email that I won money in a tournament and I ask to withdraw my remaining balance but I was blocked because of my self exclusion. To my suprise they then reopened my account and foolish as I was I deposit alot of money and ofcourse lost.
The T&C says selfexclusion cannot be lifted as the VIP manager also said. But weirdly enough they did lifted it. I claim a deposit refund but they do not respond.
Be aware they do not take responsible gaming seriously!! And if you complain about it they do not respond.
Update respond wizebets:
What you are saying is not true. I asked if you could withdraw my winnings then Wizebet said we could open your account if you want.
But as been said on day 1 it should not be allowed to break off a self exclusion. It should have been on and wizebet should have withdraw my money for me! Not trick me into opening my account again. Its in your own T&C ! Se cant be taken off only with the coolperiod wich you have set in 3 months!. You took my SE ofr in 3 days. Wich first was not allowed because of the T&C. And you completly ignore alle emails and communication!
Draga Sabine,
Iskreno nam je žao što imate tako negativnu percepciju našeg kazina. Želeli bismo da iskoristimo ovu priliku da damo neka pojašnjenja i pozabavimo se trenutnom situacijom.
Prvo i najvažnije, želimo da naglasimo da razumemo zabrinutost koju ste izneli. Važno je da vas obavestimo da smo od vas dobili zahtev za ponovno otvaranje naloga. U direktnoj komunikaciji koju ste imali sa našim timom, jasno ste izrazili želju da ponovo aktivirate svoj nalog i preuzeli punu odgovornost za ovu akciju.
Štaviše, želimo da naglasimo da je odgovorno igranje osnovna vrednost koju podržavamo. Potpuno smo posvećeni promovisanju bezbednog i odgovornog okruženja za kockanje za sve naše korisnike. Da bismo vam pružili više informacija, preporučujemo vam da posetite sledeću vezu https://vizebets.com/en/info/responsible_gaming, gde možete pronaći detaljne informacije o našim politikama i praksama odgovornog igranja.
Duboko žalimo zbog eventualne zabune ili neprijatnosti.
Hvala na razumevanju.
Srdačan pozdrav,
Vizebets kazino
Dear Sabine,
We sincerely regret that you hold such a negative perception of our casino. We would like to take this opportunity to provide some clarification and address the situation at hand.
First and foremost, we want to emphasize that we understand the concerns you have raised. It is important for us to inform you that we received a request from you to reopen your account. In the direct communication you had with our team, you clearly expressed your desire to reactivate your account and took full responsibility for this action.
Furthermore, we want to emphasize that responsible gaming is a fundamental value we uphold. We are fully committed to promoting a safe and responsible gambling environment for all our patrons. To provide you with more information, we encourage you to visit the following link https://wizebets.com/en/info/responsible_gaming, where you can find detailed information about our responsible gaming policies and practices.
We deeply regret any confusion or inconvenience that may have arisen.
Thank you for your understanding.
Kind regards,
Wizebets Casino