Kazino je ignorisao moj zahtev za samoisključivanje zbog zavisnosti od kockanja!
The casino ignored my self-exclusion request due to gambling addiction!
Das Casino hat meine Selbstausschlussanfragr aufgrund von Spielsucht ignoriert!
Pozdrav,
U Vild.io smo neizmerno ponosni što obezbeđujemo bezbednost naših igrača i striktno se pridržavamo politike odgovornog igranja. Kao što je ranije pomenuto u našoj prepisci, naša evidencija ne prikazuje nalog povezan sa vašim podacima u vreme kada tvrdite da ste poslali e-poštu. Štaviše, ne postoji evidencija o tome da je naš tim primio dotičnu e-poštu, niti postoji bilo kakva potvrda koja bi vam bila poslata sa naše strane. Drugim rečima, da bi se samoisključivanje obradilo, prvo morate da imate nalog na našoj platformi.
Srdačan pozdrav,
Vild.io tim
Hello there,
At Wild.io, we take immense pride in ensuring the safety of our players and strictly adhere to a responsible gaming policy. As previously mentioned in our correspondence, our records do not show an account associated with your details at the time you claim to have sent the email. Furthermore, there is no record of the email in question being received by our team, nor is there any confirmation that would have been sent to you from our end. In other words, in order for a self-exclusion to be processed, you'd need to have an account first on our platform.
Best Regards,
The Wild.io Team