Hello there,
We're sorry you haven't received your bonus in a while, we'd like to review the situation. Please provide your ID or e-mail to which your account is registered by e-mailing us: Anastasia.pa@m.catcasino.com and we will get back to you as soon as possible.

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Our casino has a very developed bonus policy, each player can receive a bonus on every deposit. There are also no deposit bonuses for completing various quests/tasks and weekly no deposit bonuses.

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Hey!

Thank you for your review.Sorry to hear about this negative experience with our casino.You can send us a letter to contact@betonred.com with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.

Best regards,
BetOnRed Casino Team.

Hi noni0706,

Thank you for sharing your thoughts with us. We're committed to providing our players with an awesome gaming experience and your feedback is a big help in making that happen.

We’re sorry to hear that you had a negative experience with our customer support team and that you didn’t receive a second deposit bonus. We understand how frustrating this can be and we want to make things right. We kindly ask you to contact us at info@luckyheroes.com so that we can look into these issues and find a resolution.

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Warm regards,
The Lucky Heroes Team

Dear noni0706,

Thank you for providing feedback regarding us.

We would like to apologize in case your gaming experience was not as smooth as expected. Kindly ask you to note that we are trying our best to improve our products and services.

After a closer check-up, our team established that your account was credited with our Welcome Bonuses, and you successfully played with them. Moreover, besides our Welcome Package, your account has also received other bonuses which are part of our standard Promotions.

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Thank you for understanding!

Kind Regards,
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