Thank you for your detailed feedback, jacquelynmaree8! We’re delighted to hear that you've had such a positive experience with us over the past two years. It’s fantastic to know that Elliot, your VIP manager, has personalized your experience and that you've noticed improvements in bonus issuance and payout times.

We appreciate your understanding regarding any deposit issues and will work on enhancing the responsiveness of our chat support team. Your insights are invaluable, and we’re committed to continuously improving. Thank you for your support, and happy gaming!

Dear Jacquelyn,

Thank you for your feedback! We have thoroughly reviewed your situation. According to our system, you canceled the first two withdrawal requests on your own. Only your third withdrawal request was canceled from our end due to an unconfirmed cashout address. You reached out to our technical support chat, where our specialist communicated with you regarding this matter. To facilitate a successful withdrawal, he kindly requested your response to an email to confirm the withdrawal amount and address. You replied to the email, leading to swift and successful payment confirmation from our side. After our specialist confirmed the address and provided information about the waiting time, it was necessary to await the final transaction status from the payment system, without self-canceling the request.

We regret the delay you've experienced with your withdrawal. Typically, withdrawals to cryptocurrency wallets on our site are processed instantly. Rest assured, that we process payouts from our end as quickly as possible. Delays may occur on the payment system's side.

Your seamless gaming experience is our goal at Playfina. For any issues or queries, please don't hesitate to reach out to our 24/7 Live Chat or send us an email at support@playfina.com. We're always delighted to assist you.

Kind regards,
Playfina Casino