Imao sam velikih poteškoća u vezi sa povlačenjem, prošlo je više od 5 sati bez odgovora osim generičkog nepersonalizovanog da sam na kue blahahahahba. Nisam baš impresioniran nivoom usluge ili brzinom povlačenja, jer je to kripto, očekivao sam malo brže od 5 sati kojima sam takođe bio podvrgnut. I dalje mi daje mogućnost da ga otkažem ako je, naravno, i ja taktika da vas nateram da otkažete svoje povlačenje i potrošite dobitak. Vrlo vrlo očigledno.
I've had great difficulty regarding my withdrawal, it's been over 5 hours now with no response other than the generic unpersonalised one that I'm on a que blahahahahba. Not very impressed with the level of service or the speed of withdrawal as it is crypto I expected a little faster then the 5 hours I've been subjected too. Still gives me the option to cancel it if course which too me is a tactic to get you to cancel your withdraw and spend the winnings. Very very obvious.
Draga Žaklin,
Hvala na povratnim informacijama! Detaljno smo pregledali vašu situaciju. Prema našem sistemu, sami ste otkazali prva dva zahteva za povlačenje. Samo vaš treći zahtev za povlačenje je otkazan sa naše strane zbog nepotvrđene adrese za isplatu. Kontaktirali ste našu tehničku podršku, gde je naš stručnjak komunicirao sa vama u vezi sa ovim pitanjem. Da bi olakšao uspešno povlačenje, ljubazno je zatražio da odgovorite na e-poruku da potvrdite iznos i adresu za povlačenje. Odgovorili ste na imejl, što je dovelo do brze i uspešne potvrde plaćanja sa naše strane. Nakon što je naš specijalista potvrdio adresu i pružio informaciju o vremenu čekanja, bilo je potrebno sačekati konačni status transakcije iz platnog sistema, bez samoponištavanja zahteva.
Žao nam je zbog kašnjenja koje ste doživeli sa povlačenjem. Obično se isplata u novčanike kriptovaluta na našem sajtu obrađuje trenutno. Budite uvereni da isplate sa naše strane obrađujemo što je brže moguće. Do kašnjenja može doći na strani platnog sistema.
Vaše besprekorno iskustvo igranja je naš cilj u Plaifini. Za bilo kakve probleme ili upite, ne ustručavajte se da kontaktirate naš 24/7 Live Chat ili nam pošaljite e-poštu na support@playfina.com . Uvek nam je drago da vam pomognemo.
Srdačan pozdrav,
Plaifina kazino
Dear Jacquelyn,
Thank you for your feedback! We have thoroughly reviewed your situation. According to our system, you canceled the first two withdrawal requests on your own. Only your third withdrawal request was canceled from our end due to an unconfirmed cashout address. You reached out to our technical support chat, where our specialist communicated with you regarding this matter. To facilitate a successful withdrawal, he kindly requested your response to an email to confirm the withdrawal amount and address. You replied to the email, leading to swift and successful payment confirmation from our side. After our specialist confirmed the address and provided information about the waiting time, it was necessary to await the final transaction status from the payment system, without self-canceling the request.
We regret the delay you've experienced with your withdrawal. Typically, withdrawals to cryptocurrency wallets on our site are processed instantly. Rest assured, that we process payouts from our end as quickly as possible. Delays may occur on the payment system's side.
Your seamless gaming experience is our goal at Playfina. For any issues or queries, please don't hesitate to reach out to our 24/7 Live Chat or send us an email at support@playfina.com. We're always delighted to assist you.
Kind regards,
Playfina Casino