Osećam da moram da upozorim druge. Ovaj kazino, koji vodi Rabidi NV, bio je apsolutna noćna mora. Ono što je počelo kao samo još jedan onlajn kazino pretvorilo se u frustrirajuću, dugotrajnu bitku oko povlačenja, zatvaranja računa i užasne korisničke usluge.
Problemi sa kojima sam se suočio
1. Ne poštuju samoisključivanje ili zatvaranje naloga
Zatražio sam samoisključivanje zbog zabrinutosti za odgovorno kockanje, i umesto da to ispoštuju, ponovo su mi otvorili nalog bez mog pristanka! Ovo je potpuno neprihvatljivo i opasno za svakoga ko pokušava da kontroliše svoje kockarske navike.
2. Masovno ponovno otvaranje naloga među njihovim brendovima
Nije samo GreenLuck. Rabidi NV vodi gomilu kazina, uključujući SlotsPalace, Boomerang, 5Gringos, Vazamba, Rabona, Cazimbo i Nomini, i čini se da ponovo otvaraju račune u svim svojim brendovima bez saglasnosti igrača. Ako ste zatvorili nalog kod nekog od njih, nemojte se iznenaditi ako iznenada ponovo dobijete pristup, a da niste ni pitali.
3. Smešno dugo vremena povlačenja
Pobeda bi trebalo da bude uzbudljiva, ali ovde? To je stresno. Morao sam da čekam nedeljama na svoje povlačenje, neprestano jureći korisničku podršku, samo da bih dobio nejasne odgovore ili potpuno ignorisan. U jednom trenutku sam čak pomislio da uopšte neću videti svoj novac.
4. Korisnička podrška je beskorisna i ignoriše e-poštu
Ako imate problem, srećno u dobijanju prave pomoći. Podrška ili daje generičke odgovore, zatvara ćaskanja kada im se ne sviđaju vaša pitanja ili vas samo odbija bez rešenja. Oni takođe ne odgovaraju na e-poštu—poslao sam više zahteva u vezi sa svojim problemima sa samoisključenjem i povlačenjem, a oni su ih potpuno ignorisali. Kao da se samo nadaju da ćeš odustati i otići.
Završne misli – kloni se!
Nakon što sam se suočio sa svim ovim, sa sigurnošću mogu reći da nikada više neću dodirnuti kazino Rabidi NV. Oni ne poštuju politiku odgovornog kockanja, odlažu isplate, ignorišu e-poštu i loše tretiraju klijente. Ako razmišljate da igrate u GreenLuck-u ili nekom od njihovih drugih brendova, učinite sebi uslugu i pronađite pravilno regulisan kazino koji zaista brine o svojim igračima.
I feel like I need to warn others. This casino, run by Rabidi N.V., has been an absolute nightmare to deal with. What started as just another online casino turned into a frustrating, drawn-out battle over withdrawals, account closures, and terrible customer service.
The Issues I Faced
1. They Don’t Respect Self-Exclusion or Account Closures
I requested to self-exclude due to responsible gambling concerns, and instead of honoring it, they reopened my account without my consent! This is completely unacceptable and dangerous for anyone trying to control their gambling habits.
2. Mass Account Reopenings Across Their Brands
It’s not just GreenLuck. Rabidi N.V. runs a ton of casinos, including SlotsPalace, Boomerang, 5Gringos, Wazamba, Rabona, Cazimbo, and Nomini, and they seem to be reopening accounts across all their brands without player consent. If you’ve closed an account with one of them, don’t be surprised if you suddenly have access again without even asking.
3. Ridiculously Long Withdrawal Times
Winning should be exciting, but here? It’s stressful. I had to wait weeks for my withdrawal, constantly chasing customer support, only to be given vague responses or outright ignored. At one point, I even thought I wouldn’t see my money at all.
4. Customer Support is Useless & Ignores Emails
If you have a problem, good luck getting any real help. Support either gives generic responses, closes chats when they don’t like your questions, or just bounces you around with no resolution. They also do not respond to emails—I sent multiple requests regarding my self-exclusion and withdrawal issues, and they completely ignored them. It’s like they just hope you’ll give up and go away.
Final Thoughts – Stay Away!
After dealing with all this, I can confidently say I will never touch a Rabidi N.V. casino again. They don’t respect responsible gambling policies, delay withdrawals, ignore emails, and treat customers poorly. If you’re considering playing at GreenLuck or any of their other brands, do yourself a favor and find a properly regulated casino that actually cares about its players.