Počelo 23.04.2023. Napravio sam isplatu (154,25 EUR) koju su odbili nakon dva dana 25.04.2023. i rekli da im je potrebna dodatna slika kako držim ličnu kartu u formi monitora pored detaljnog dela svog igrača i istovremeno kada su mi onemogućili stranicu za povlačenje. Ispunio sam njihov zahtev tog dana (25.04.2023), ali oni nikada ne proveravaju/prihvataju moju dodatnu fotografiju. Na ćaskanju su samo lagali i obećavali da će to prihvatiti, prvo su rekli da to traje 2-3 radna dana, nakon što je istekao, naveli da je potrebno 5-6 radnih dana koji je takođe istekao. Nakon što su čekali više od 8 dana na njihovo prihvatanje, samo su skinuli skoro 120 EUR sa mog računa za igre bez ikakvog razloga, nakon toga su blokirali i moj nalog i dobili mejl od njih:
"Zdravo!
Na osnovu rezultata verifikacije doneta je odluka da se vaš nalog blokira. Ostatak depozita će biti vraćen u roku od 20 dana uz odbitak provizije od 15% za sve operacije.
U skladu sa stavom Ciber.bet zadržava pravo da odmah prekine korišćenje usluge od strane korisnika/klijenta i zatvori nalog klijenta bez prethodnog obaveštenja ako postoji osnovana sumnja da:
Korisnik/Klijent je prekršio ove Uslove;
Klijent je umešan ili je bio umešan u lažne ili nezakonite aktivnosti, uključujući pranje novca.
U slučaju primene posledica predviđenih ovim članom, Ciber.bet zadržava pravo da ukine obavezu da refundira bilo koji iznos sredstava, deponovanih na račun Klijenta, koji premašuje broj sredstava koje je prvobitno deponovao odgovarajući Klijent na njegov/njen račun".
Očigledno se nije dogodilo ništa što bi opravdalo njihove postupke, samo su otkrili razlog zašto mi nisu isplatili. Samo želim da ohrabrim sve da ih izbegavaju izdaleka.
Started on 2023.04.23. I have made a withdrawal (154,25 EUR) which they declined after two days on 2023.04.25 and said that they need additional picture of me holding my ID card in fornt of my monitor next to my players account detailed part and at the same time they disabled the withdrawal page for me. I have fulfilled their request on that day (2023.04.25) but they never check/accept my additional photo. On the chat they just lying and promising that they will accept it, first said that this take 2-3 business days, after it has expired, they stated it takes 5-6 business days which expired as well. After waiting for more than 8 days for their acceptance they just deducted almost 120 EUR from my gaming account without any reason, after that they blocked my account too and got an email from them:
"Hello!
Based on the verification result, a decision was made to block your account. The rest of the deposit will be returned within 20 days with a deduction of a commission of 15% for all operations.
According to paragraph Cyber.bet reserves the right to immediately terminate the User’s/Client’s use of the Service and close the Client’s account without prior notice if there is a reasonable suspicion to believe that:
the User/Client has breached these Terms;
the Client is involved or has been involved in fraudulent or illegal activities, including money laundering.
In the event of the application of the consequences provided in this article, Cyber.bet reserves the right to rescind an obligation to refund any amount of funds, deposited on account of the Client, exceeding the number of funds, initially deposited by the respective Client on his/her account."
Obiously there hasn't happened anything that would justify their actions, they just find out a reason for not paying me out. I just want to encourage everyone to avoid them from afar.