Hello bodja,

Thank you for sharing your feedback. We're happy that you had a positive impression about our gambling project. Our prime objective is to delight our customers and provide a comfortable pastime. Stay tuned, a lot more coming.

We wish tons of luck and many max wins.

I am afraid we didn't find any player matching your circumstances at all. Specifically, we couldn’t find any recent failed KYC case from Ukraine.

Among this recent group of abusers there are Ukrainian IPs, but none of them have submitted KYC documents.

Recently we have encountered a group of organized abusers who systematically abuse our deposit bonus. In addition to all using Deposit Bonus, their behavior follows the same pattern in terms of GEOs, and several other metrics (not publicly disclosable due to anti-abuse risks). And upon examining the KYC documents, we found consistent indications of document being tempered in our forensic analysis, and they all contain the same traces of photo editing.

We have caught in total 13 abusers with 9 of them from Latvia and 4 of them from Ukraine.

As some of them have opened tickets here on CasinoGuru, we are assisting CasinoGuru team to investigate this group of organized abusers and have provided all the evidences to CasinoGuru team at the time of writing.

TrustDice Team

Hello, Bodja! We're sorry for waiting, but we need some time to get the answer from the provider side. Everything is fine with your funds, as far as we get any feedback we approve your request.

Sincerely,
Rox Casino!