pre 1 godinuOriginalPrevod
Signed up and made a deposit claiming the first deposit bonus !
Wager the whole thing and withdrew 500euro all of a sudden the live chat doesn’t work and my withdrawal has been sitting there for 4 days. Keep use updated if it gets resolved
Wager the whole thing and withdrew 500euro all of a sudden the live chat doesn’t work and my withdrawal has been sitting there for 4 days. Keep use updated if it gets resolved
- Can’t withdrawal
777onfire Casino
pre 1 godinu
Dear ryzybah95,
Thank you for sharing your experience with us. We’re glad to hear about your successful wager and withdrawal request, but we understand your concerns regarding the withdrawal process and the temporary issue with our live chat. Please accept our sincerest apologies for any inconvenience this may have caused.
We would like to clarify that your withdrawal was approved on Friday. Given that it's a bank transfer, these transactions do require some processing time, which can vary depending on the banks involved. We noticed the withdrawal request was recalled before it had the chance to be processed. We have since approved it again and are closely monitoring the situation to ensure it is processed smoothly this time.
A member of our team has already reached out to you via chat to explain the withdrawal process and to advise against recalling the withdrawal to avoid further delays. Our aim is to keep you informed and to assist in any way we can to ensure your withdrawal reaches you as soon as possible.
Your feedback is crucial for us to improve our services. We are actively working to enhance our withdrawal process and customer communication to prevent similar situations in the future. We want to make sure that your experience with us is nothing but positive from here on out.
Please do not hesitate to get back in touch with us through support@777onfire.com if you have any further questions or need assistance. We’re here to help and ensure your satisfaction.
Thank you for your patience and understanding. We value your trust in our casino and look forward to serving you better in the future.
Warm regards,
777onfire
Thank you for sharing your experience with us. We’re glad to hear about your successful wager and withdrawal request, but we understand your concerns regarding the withdrawal process and the temporary issue with our live chat. Please accept our sincerest apologies for any inconvenience this may have caused.
We would like to clarify that your withdrawal was approved on Friday. Given that it's a bank transfer, these transactions do require some processing time, which can vary depending on the banks involved. We noticed the withdrawal request was recalled before it had the chance to be processed. We have since approved it again and are closely monitoring the situation to ensure it is processed smoothly this time.
A member of our team has already reached out to you via chat to explain the withdrawal process and to advise against recalling the withdrawal to avoid further delays. Our aim is to keep you informed and to assist in any way we can to ensure your withdrawal reaches you as soon as possible.
Your feedback is crucial for us to improve our services. We are actively working to enhance our withdrawal process and customer communication to prevent similar situations in the future. We want to make sure that your experience with us is nothing but positive from here on out.
Please do not hesitate to get back in touch with us through support@777onfire.com if you have any further questions or need assistance. We’re here to help and ensure your satisfaction.
Thank you for your patience and understanding. We value your trust in our casino and look forward to serving you better in the future.
Warm regards,
777onfire
