Kazino sajt sa sedištem u Meksiku koji napada ljude koji su koristili Gamstop šemu da im blokiraju korišćenje provajdera regulisanih u UK/EU. Oni neće "zatvarati" račune problematičnih kockara, već ih samo zaključati na 30 dana, nakon čega će vam biti ponuđeni podsticaji za povratak putem SMS-a i e-pošte. Čini se da nije moguće izbrisati nalog ili zaustaviti marketinške komunikacije van perioda zaključavanja.
Izuzetno beskorisna služba za korisnike koji deluju kao posrednici između „tehničkog" i „platnog" odeljenja, sa kojima vam nije dozvoljeno da direktno komunicirate. Agenti zamagljuju, citiraju „politiku" i kriju se iza „uslova usluge" koji bi bili poništeni na sudu u Ujedinjenom Kraljevstvu pošto krše britanski Zakon o nepoštenim ugovornim uslovima iz 1977. godine, bezbedni znajući da se ne mogu pokrenuti na sudu u UK ili prijaviti Britanski regulatori zbog njihovog neetičkog ponašanja.
Zahtev za povraćaj od 600 evra nerešen je već osam meseci tokom kojih su provere identiteta bile potrebne nekoliko puta. Najnovija verifikacija je istekla i sada smo u ćorsokaku. Ne očekujem više da se novac vrati.
Mexico-based casino site that preys on people who have used the Gamstop scheme to block them from use of UK/EU regulated providers. They will not "close" the accounts of problem gamblers but merely lock them for 30 days, after which you will be offered incentives to return by text and email. It doesn't seem to be possible to have an account deleted, or to stop the marketing communications outside of the lock period.
Extremely unhelpful customer service who act as intermediaries between the "technical" and "payment" departments, neither of which you are allowed to communicate with directly. Agents obfuscate, cite "policy" and hide behind "terms of service" that would be overturned in a UK court as they breach the UK's Unfair Contract Terms Act 1977, safe in the knowledge that they cannot be pursued in a UK court or reported to UK regulators for their unethical behaviour.
600 euro refund request has been outstanding for eight months during which time identity checks have been required several times. The most recent verification has expired and we are now at an impasse. Am no longer expecting money to be returned.