Bio sam korisnik sestrinskog kazina vegasmoose, ali oni koriste istu e-poštu za korisničku službu, pa stoga daju recenziju ovde.
Kazino ima dobar povraćaj %. Korisnička služba je ljubazna.
1* dato zbog dugog vremena za otplatu bilansa.
Samoisključenje 11. marta - nisu potvrdili samoisključenje pa sam posle nekoliko dana tražio potvrdu. Nisu spomenuli ništa o mom stanju pa sam se ponovo pitao i onda su tražili izvod iz banke i rekli da će stanje biti vraćeno za 1-20 dana.
Pravila i uslovi nisu transparentni i prilagođeni igraču.
Što se tiče samoisključenog igrača, ne bih očekivao da će igrač morati da im pošalje e-poštu da postavi sva pitanja.
I nakon registracije, dozvoljavaju vam da uplatite i igrate, ali ako želite da se povučete, morate poslati dokumentaciju. To je jasno kršenje licence.
Been customer of sister casino vegasmoose but they using the same email for customer service hence why giving review here.
Casino has good return %. Customer service is polite.
1* given due to long time to pay off balance.
Self excluded on 11th of March- they haven’t confirmed self exclusion so after couple days I asked for confirmation. They haven’t mentioned nothing about my balance so again I asked myself and then they asked for bank statement and said balance will be returned in 1-20days.
T&cs not transparent and user friendly for player.
As for self excluded player I wouldn’t expect that player would need to email them to ask all questions.
And as well after sign up they letting you to deposit and play but if you want to withdraw you need to sent documentation. That’s clear breach of license.