pre 1 godinuOriginalPrevod
Kazino je za mene veoma sumnjiv i već sam imao dva loša iskustva i ne bih preporučio da ovde napravite depozit.
1. Nakon deponovanja 20 € i korišćenja 2. bonusa dobrodošlice, otkazao sam prvi bonus sa stanjem od 0,15 €. Posle toga su mi odbili 20 evra kao pravi novac.
Ok, mislio sam da možda nisam u potpunosti pročitao pravila bonusa.
2. Kada sam napravio svoj četvrti depozit, unapred sam aktivirao 4. bonus dobrodošlice. Ovde je podrška rekla da sam ga ponovo deaktivirao, iako sam obrisao samo bonus sa trećeg depozita pre depozita, da ne bih ponovo izbrisao pravi novac.
Mogu samo preporučiti svima da ne ulažu novac ovde, pošto su vaši bonusi dobrodošlice povezani i podrška vam ne pruža nikakvu podršku i laže vas kako ne biste napravili dodatnu rezervaciju.
1. Nakon deponovanja 20 € i korišćenja 2. bonusa dobrodošlice, otkazao sam prvi bonus sa stanjem od 0,15 €. Posle toga su mi odbili 20 evra kao pravi novac.
Ok, mislio sam da možda nisam u potpunosti pročitao pravila bonusa.
2. Kada sam napravio svoj četvrti depozit, unapred sam aktivirao 4. bonus dobrodošlice. Ovde je podrška rekla da sam ga ponovo deaktivirao, iako sam obrisao samo bonus sa trećeg depozita pre depozita, da ne bih ponovo izbrisao pravi novac.
Mogu samo preporučiti svima da ne ulažu novac ovde, pošto su vaši bonusi dobrodošlice povezani i podrška vam ne pruža nikakvu podršku i laže vas kako ne biste napravili dodatnu rezervaciju.
- Politika bonusa
- Loša podrška
- Nije prilagođen korisniku
Automatski prevedeno:
Sloterra Casino
pre 1 godinu
Good afternoon!
We are sorry about your bad experience at our casino.
Let's review your situation again :
1) In our casino, you can wager a deposit bonus until the bonus is cancelled due to reaching a balance of 0 or cancelled by the player himself. Therefore we recommend to cancel bonus if you want to make new deposit.
The following situation has occurred - you had an active 1st Welcome bonus and you made a deposit, so your deposit was attached to this bonus. Players often do this to finish the wager and get their winnings. If you cancel the bonus - a message pops up with information about the amount you will lose by cancelling the bonus.
2) All bonuses from the Welcome Pack are available for one time activation.
As we can see in our system, you activated the bonus on the 4th deposit, then cancelled it and made a deposit 6 minutes after that. Therefore, the bonus was not attached to your deposit and could not be added again.
We apologize for the miscommunication that occurred.
Thank you for your feedback, we have worked on the mistakes and added description from bonus conditions to activation tab, so that users do not miss this information.
Have a good day!
We are sorry about your bad experience at our casino.
Let's review your situation again :
1) In our casino, you can wager a deposit bonus until the bonus is cancelled due to reaching a balance of 0 or cancelled by the player himself. Therefore we recommend to cancel bonus if you want to make new deposit.
The following situation has occurred - you had an active 1st Welcome bonus and you made a deposit, so your deposit was attached to this bonus. Players often do this to finish the wager and get their winnings. If you cancel the bonus - a message pops up with information about the amount you will lose by cancelling the bonus.
2) All bonuses from the Welcome Pack are available for one time activation.
As we can see in our system, you activated the bonus on the 4th deposit, then cancelled it and made a deposit 6 minutes after that. Therefore, the bonus was not attached to your deposit and could not be added again.
We apologize for the miscommunication that occurred.
Thank you for your feedback, we have worked on the mistakes and added description from bonus conditions to activation tab, so that users do not miss this information.
Have a good day!
