AŽURIRAJ odgovor 10-05-2023
Ovo je odgovor na odgovor koji je kazino dao na moju recenziju.
Bio sam u kontaktu sa support@0x.bet , i stalno mi daju izgovore, jedan put mi kažu da je to verifikacija, a drugi put mi kažu da su mi sredstva na putu, ONDA mi opet kažu da 'istražuju' moja sredstva nisu na putu, IMAM dokaz svakog imejla, svakog teksta izgovora koje mi daju i tim za podršku i VIP menadžer. Oni samo nastavljaju da daju izgovore za odlaganje i na kraju ne isplate moj dobitak. Kazino me stalno laže.
Rekli ste „Možda vaš zahtev ili nalog ne ispunjava neke uslove, pa je povlačenje odloženo. Takođe vas molimo da pažljivo pregledate svoju poštu, naši stručnjaci uvek obaveštavaju igrače o razlogu za otkazivanje povlačenja.
NIKADA NISAM OBAVEŠTEN zašto se povlačenje odlaže niti su od mene tražene informacije. Sve ovo zvuči kao copi-paste odgovor i niste pokušali da pronađete u čemu je zaista problem u situaciji.
Ažuriraću više u narednim danima.
Najgore iskustvo ikada
Otvorio sam račun pre nekoliko dana, uplatio sam nešto više od 1000 evra i igrao. Sreća je bila na mojoj strani i osvojio sam ukupno 9000 evra. Povukao sam svoj dobitak.
Na sajtu piše trenutne isplate. Imam iskustvo sa drugim onlajn kazinom koji se isplati za nekoliko sati, pa sam očekivao isto.
Trajalo je duže od očekivanog pa sam kontaktirao takozvanog 'VIP menadžera'. Uverila me je da će moje povlačenje biti obrađeno do ponedeljka i da ću dobiti svoj dobitak.
U nedelju popodne, kada sam pokušao da se prijavim, zaključio sam da su mi blokirali nalog, nisu me obavestili ni o čemu, a posle mnogo truda da kontaktiram agenta i VIP menadžera, 'VIP menadžer' je odgovorio: 'Vaš nalog se otvara istražena. Ovo je bio isti izgovor koji su dali drugom igraču dok sam čitao u recenzijama. Ako je to bio slučaj, trebalo je da pošalju e-poštu u kojoj me obaveštavaju o tome kako bih mogao da pružim potrebne informacije.
Nikada nisam video da kazino zatvori račun igrača zbog 'procesa verifikacije', to nema smisla.
Vip menadžerka nije imala razumevanja za moju zabrinutost, pa se čak i njen stav promenio i u jednom trenutku je prestao da odgovara na moje poruke. Svuda sam pročitao da će učiniti SVE da ne isplate, a ovo je i moje iskustvo.
Obavestiću vas o tome kako ovo ide, veoma sam radoznao kako će se ovo završiti.
UPDATE response 10-05-2023
This is a reply to the response the casino gave to my review.
I have been in contact with support@0x.bet, and they keep giving me excuses, one time they tell me it's verification, and the other time they tell me my funds are on the way, THEN again they tell me they are 'investigating' my funds are not on the way, I HAVE proof of every email, every text of the excuses that both the support team and the VIP manager is giving me. They just keep giving excuses to delay and end up not paying my winnings. I keep being lied to by the casino.
You said 'Perhaps your request or account does not meet some requirements, so the withdrawal is delayed. We also ask you to carefully review your mail, our specialists always inform players of the reason for canceling the withdrawal'.
I WAS NEVER INFORMED why the withdrawal is delayed nor I was asked to provide information. This all sounds like a copy-paste response and you didn't try to find what the problem really is in the situation.
I will update more in the coming days.
The worst experience ever
I opened an account a few days ago, I deposited a little bit over 1000 euros and played. Luck was on my side and won a total of 9000 euros. I withdrew my winnings.
On the site, it says instant payouts. I have experience with another online casino that pays out in hours so I expected the same.
It took longer than expected so I contacted the so-called 'VIP manager'. She assured me that my withdrawal will be processed by Monday and that I will get my winning.
Sunday afternoon when I tried to log in I figured that they have blocked my account, they didn't notify me of anything, and after much effort to contact an agent and the VIP manager, the 'VIP manager' replied 'Your account is being investigated. This was the same excuse they gave another player as I read in the reviews. If that was the case they should have sent an email notifying me about this so I can provide the information needed.
I have never seen a casino close a player's account for a 'verification process' it doesn't make sense.
The Vip manager had no understanding of my concern and even her attitude changed and stopped replying to my messages at some point. I have read everywhere that they will do ANYTHING not to payout, and this is my experience as well.
I am going to update you on how this goes, I am very curious about how this is going to end.
