Thank you for sharing your experience, PokerFace. We take such matters seriously and apologize for any inconvenience caused. We assure you that we are committed to resolving this issue promptly. Please contact our customer support team immediately to provide more details about your situation. We will conduct a thorough investigation to ensure that your funds are retrieved and properly delivered to the correct address. Your satisfaction and trust are important to us, and we appreciate your patience as we work to rectify this situation.