Ako ste normalan kazino igrač, ovo je pouzdan kazino, on će se povući, daće vam ponude sa normalnim promocijama i turnirima.
Ali ako ste VIP igrač da se ne usuđujete da trošite ovde, oni su pokušali da spuste moj VIP tretman na 5% Dobijem jedan dodatni turnir za koji mislim da je namešten, mogu da uradim 30 auda po okretanjima za ceo dan i Nikada ne probijam top 10. Sistem poena je brutalni 30 aud je 1 poen, do 25400 poena = 750.000 uloženih i mora biti u sirovom novcu, deponovao sam 84 stranice k 10 po stranici i potrošio preko 35000 dolara.
I nekako uslovi i odredbe za vip kažu da ćete dobiti više bonusa i više zahvalnosti, ali je suprotno kada znaju da trošite sve to uništavaju. Nikada nisam čuo za kazino sa 5% i čak ne razgovaramo o povratu novca, već razgovaramo o gotovinskim bonusima koji imaju velike opklade.
Pokušavam da se borim protiv ovoga sada, veoma je užasno, oni takođe nemaju koga da pozovu tako da ne možete direktno da razgovarate sa menadžmentom, rečeno mi je da je novi menadžment to uradio, ali oni to nemaju u pisanoj formi što je već pogrešno i nije u redu. klonite se velikih rasipnika
If you are a normal casino player this is a reliable casino, it will withdraw, it will give you offers with normal promos and tournaments.
But if you are a vip kind of player dont you dare spend here, they have tried to put down my vip treatment to 5% I get one extra tournament which I think is rigged, I can do 30 aud per spins for an entire day and I never break top 10. the point system is brutual 30 aud is 1 point, im up to 25400 points = 750.000 wagered and it has to be in raw money, ive deposited 84 pages x 10 per page and spent over $35000.
And somehow the terms and conditions for vip say you will get more bonuses and more appreciation but its the opposite once they know you spend they destroy it all. ive never heard of a casino with 5% and we arent even discussing cashback we are discussing cash bonuses that have big wagers.
I am trying to fight this now, its very terrible they also have no one to call so you cant directly speak to management, I was told the new management did this but they dont have this in writing which is already misleading and not right. stay away big spenders
zdravo biginkedaussie,
Hvala vam što ste odvojili vreme da podelite svoje brige i povratne informacije sa nama.
Prvo, što se tiče bonusa, koliko sam shvatio, možda imate određena očekivanja kao VIP igrač. Naš kazino nudi niz bonusa i promocija pod određenim uslovima.
Drago mi je da čujem da postoje određene karakteristike našeg kazina u kojima uživate i jednako mi je tužan što čujem da niste zadovoljni našim bonus ponudama. Srećom, industrija zabave se stalno menja i nadamo se da ćemo u bliskoj budućnosti videti bonus u kome ćete uživati.
Kao VIP osobe za naš kazino, shvatamo ove stvari ozbiljno i želimo da se pozabavimo vašim nedoumicama sa vašim menadžerom naloga ako biste bili ljubazni da mi date svoju adresu e-pošte, molim vas.
Želimo da naglasimo: Cilj nam je da obezbedimo visokokvalitetno VIP iskustvo, koje uključuje ekskluzivne bonuse i personalizovanu podršku. I uvek smo otvoreni za povratne informacije o poboljšanju naše ponude.
U Spin Samurai-u želimo da vaše iskustvo sa nama bude uzbudljivo i zabavno - više o zabavi. Ako postoji nešto što možemo da uradimo da poboljšamo vaše iskustvo, obavestite nas.
S poštovanjem,
Spin Samurai
Hello biginkedaussie,
Thank you for taking the time to share your concerns and feedback with us.
Firstly, regarding bonuses, I understand you may have certain expectations as a VIP player. Our casino offers a range of bonuses and promotions subject to specific terms and conditions.
I am happy to hear there are certain features of our casino that you enjoy and I am equally sad to hear you are not happy with our bonus offers. Fortunately, the entertainment industry is constantly changing and we hope to see a bonus for you to enjoy in the near future.
As VIPs for our casino, we take these matters seriously and want to address your concerns with your account manager if you would be so kind as to provide me with your email address, please.
We want to emphasize: We aim to provide a high-quality VIP experience, which includes exclusive bonuses and personalized support. And we are always open to feedback on improving our offerings.
At Spin Samurai, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.
Sincerely,
Spin Samurai