Osvojio sam preko 26.000 na Vonderland live igri i slatkim slatkišima. Onda sam probao Cash out 1500 oni su hteli verifikuje dokumente uzimaju k nedelja lotovi dokumenata koje sam poslao na kraju su prihvatili. Kada sam brzo pokušao da povučem 1400, video sam da mi je bilans nula. Uzeli su mi sav balans. Kako fki gl može dobiti moj novac. Ko spasava igrače od tih krvopija naroda????? Nekome treba pomoć
I won over than 26k on Wonderland live game n sweet candy some slot. Then l tried Cash out 1500 they wanted verifies documents take q week lots documents l sended finally they accepted. When l tried withdrawal 1400 guickly l saw my balance zero. They took all my balance. How fki g l can get my money. Who save players from those blood suckers peoples????? Someone need help
Dragi igrače,
Šteta što ste se suočili sa takvom situacijom. Sa naše strane želimo da vam damo najsveobuhvatniji odgovor o pitanju kako bismo izbegli bilo kakav nesporazum.
Što se tiče KIC procedure, mi smo licencirani kazino, stoga moramo tražiti određene dokumente za verifikaciju, tako da će fajlovi koji ne ispunjavaju uslove biti odbijeni. Odlično, konačno si prošao proceduru! Hvala na strpljenju!
Što se tiče bilansa, stvar je u tome što ste igrali sa bonus novcem. Prema našim Uslovima i odredbama, maksimalni iznos dobitka dobijen putem bilo kog gotovinskog bonusa bez depozita je 225 NZD (ove informacije možete pronaći u kartici „Uslovi i odredbe bonusa", tačka 4.1), tako da je stanje smanjeno na ovo sum. Nakon toga ste igrali novac i nažalost izgubili ga.
Žao nam je što vam je ovo izdanje izazvalo negativne emocije i iskreno se nadamo da to nije vaš poslednji veliki dobitak u našem kazinu.
Srdačan pozdrav,
Vaš Zoome tim
Dear player,
It's a pity that you faced such a situation. From our side, we want to give you the most comprehensive answer about the issue to avoid any kind of misunderstanding.
As for the KYC procedure, we are a licensed casino, therefore we must ask for certain documents for verification, so files, which don't meet the requirements will be rejected. That's great, that you finally passed the procedure! Thanks for your patience!
As for the balance, the thing is that you played with the bonus money. According to our Terms and Conditions, the maximum amount of winning obtained via any non-deposit cash bonuses is 225 NZD (this information can be found in the "Bonus Terms and Conditions" tab, point 4.1), so the balance was reduced to this sum. After that, you played the money and unfortunately lost it.
We are sorry that this issue gave you negative emotions and we truly hope, that it's not your last big winning in our casino.
Kind regards,
Your Zoome team