Otprilike nedelju dana pre 26. jula 2023. osvojio sam 1000 dolara pa sam započeo proces „verifikacije". Kakva šala! Posle nekoliko dana razgovora sa osobljem za ćaskanje uživo nisam stigao nigde dok nisam počeo da im šaljem e-poštu, a posle 5/6 e-poruka mislim da sam dobio stvarnu osobu da mi odgovori i u roku od 2 sata sam verifikovan. Tako da sam 26. jula povukao 1000 dolara. Sutra se obeležava 21. dan bez para! 21 dan!! Svaka e-pošta je generički odgovor i identična imejlu pre njega. Reći „Naše finansijsko odeljenje proverava sva povlačenja po prvi put" što znači da potencijalno stotine ljudi još uvek čekaju novac.. Oni ne vole da isplaćuju i očigledno se nadaju da ću otkazati svoje povlačenje i nastaviti da igram. To se ne dešava. Od sada ću se vraćati svaka 2 dana sa ažuriranjem..
ažuriranje, 23 dana bez novca.
Ažuriranje, 26 dana bez novca..
Ažuriranje, 32 dana bez novca.
Ažuriranje, 40 dana bez novca.
About a week prior to the 26th of July 2023 I won $1000 so I started the "verification " process. What a joke! After a couple of days talking to the live chat staff I had gotten nowhere until I started emailing them and after 5/6 emails I think I got an actual person to reply to me and within 2 hours I was verified. So on the 26th of July I withdrew $1000. Tomorrow will mark day 21 with no money! 21 days!! Every email is a generic response and identical to the email before it. Saying " Our finance department checks all withdrawals on the first come basis" witch means there are potentially hundreds of people still waiting on money.. They don’t like to pay out and clearly are hoping I will cancel my withdrawal and continue to play. That’s not happening. I will come back every 2 days from now on with an update..
update, 23 days no money.
Update, 26 days no money..
Update, 32 days no money.
Update, 40 days no money.
dragi oče,
Iskreno se izvinjavamo zbog dužeg odlaganja obrade vašeg povlačenja i neprijatnosti koje vam je ovo izazvalo. Vaše povratne informacije su od velike važnosti za nas i želimo da što pre odgovorimo na vašu zabrinutost.
Razumemo vašu frustraciju procesom verifikacije i kasnijim kašnjenjem u prijemu vašeg povlačenja. Kašnjenja u obradi povlačenja nisu iskustvo koje želimo da pružimo našim cenjenim igračima i iskreno se izvinjavamo za sve neprijatnosti koje vam je ovo izazvalo.
Cenimo vaše strpljenje i saradnju tokom procesa verifikacije. Vaša verifikacija je neophodan korak za održavanje bezbednosti i integriteta naših kazino operacija.
Što se tiče kašnjenja u vašem povlačenju, želimo da vas uverimo da aktivno istražujemo proces povlačenja kako bismo ubrzali proces. Vaše povlačenje nam je važno i mi smo posvećeni tome da ga obradimo što je pre moguće.
Izvinjavamo se zbog bilo kakve frustracije sa kojom ste se suočili i iskreno cenimo vaše strpljenje dok radimo na rešavanju ovog problema. Ako imate bilo kakvih dodatnih nedoumica ili pitanja, ne ustručavajte se da se obratite našem timu za korisničku podršku. Tu smo da vam pomognemo i osiguramo da vaše iskustvo sa našim kazinom bude zadovoljavajuće.
Srdačan pozdrav,
SkiCrovn kazino tim
Dear Farther,
We sincerely apologize for the extended delay in processing your withdrawal and the inconvenience this has caused you. Your feedback is of great concern to us, and we want to address your concerns promptly.
We understand your frustration with the verification process and the subsequent delay in receiving your withdrawal. Delays in processing withdrawals are not the experience we aim to provide to our valued players, and we sincerely apologize for any inconvenience this has caused you.
We appreciate your patience and cooperation during the verification process. Your verification is a necessary step to maintain the security and integrity of our casino operations.
Regarding the delay in your withdrawal, we want to assure you that we are actively investigating the withdrawal process to expedite the process fastly. Your withdrawal is important to us, and we are committed to ensuring that it is processed as soon as possible.
We apologize for any frustration you've faced, and we genuinely appreciate your patience as we work to resolve this matter. If you have any additional concerns or questions, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with our casino is satisfactory.
Best regards,
SkyCrown Casino Team