Dear friend,

Thank you for your feedback and for sharing your experience with our casino. We regret that you had a negative gaming experience and would like to explain the situation that occurred with your winnings.

According to our Welcome Bonus Terms & Conditions, item 8 "All winnings received while wagering welcome offer bonuses are limited to a maximum cashout amount of 15 times bonus granted, but not more than 2,000 EUR". This information was stated on the website and we apologize if it was not clear enough in the promotion email.

In your case, when you won €2.300 and requested the withdrawals, KYC department has written-off the rest of the amount from your account as it was part of the winnings that exceeded the maximum amount allowed and that’s why you were able to withdraw only €300 (20 EUR bonus x 15 times = 300€).

We want to clarify that our casino strictly adheres to fair and transparent gaming practices. We do not have the capability to control or manipulate any player's account or influence the Return to Player (RTP) percentages. Our games are powered by certified and reputable software providers, ensuring that the outcomes are random and in line with industry standards.

We understand your disappointment and apologize if you did not receive the winnings you expected. Blazzio team strives to provide fair and transparent play for all players, so we advise you to get familiar with our Terms and Conditions to avoid further misunderstandings.

If you have any further questions, please contact our support team and we will be happy to assist you.

Sincerely, Online Casino Manager