Dear Martin,

Thank you for your valued feedback.

We are extremely sorry to hear that you have experienced issues with your withdrawal playing with us. Here at Firespin, we value fast and fiery transactions above all else. Players should always receive their winnings timely and without any hassle.

We offer a wide range of payment methods, including credit cards, direct bank transfers, and cryptocurrency. We are fully committed to a fair and transparent casino experience, and we have many satisfied Polish players.

We understand that you have been advised to change browser, clear cache and cookies, and try another device. This is a standard procedure when facing technical issues, and our customer service team has correctly guided you. However, we assure you that we have never intended to 'scam' you or delay your withdrawal.

If you are still experiencing technical issues, we would be happy to help you troubleshoot and ensure that you receive all your winnings. Please contact our friendly customer service team and provide them with the details of your problem.

We apologize for any inconvenience caused and we hope to resolve this matter as soon as possible.

Have a pleasant day!

Firespin Team