Igrao sam bonus za zabavu za ponedeljak. Uložio sam 20 evra i dobio 100 besplatnih okretaja. Tokom opklade na freespins uspeo sam da povećam svoj bilans na 250 evra. Kada sam napravio poslednji obrt da bih završio opkladu, moj bilans je pao na 99,1 evro (poslednji spin je bio 90 ct). Nigde u pravilima o bonusu i na sajtu bonusa ne piše da je 100 evra maksimalni dobitak. Čak sam ušao u livechat tokom klađenja i pitao šta je maksvin. Osoba u ćaskanju je rekla da je 10000 evra maksimalni dobitak nakon što se klađenje završi. Ponovo sam ušao u ćaskanje, nakon što je opklada obavljena i moj novac je pao na 99,1 evro. Osoba je rekla da joj je žao i dala mi nekoliko besplatnih okretaja kao konsolidaciju. Po mom mišljenju to je toliko loše, da ovaj kazino može samo da poništi delove mog novca, a da u svojim pravilima nema maksimalni dobitak od 100 evra.
ps: Sutradan su mi platili razliku od 150 evra
I played the monday fun bonus. I deposited 20 euros and got 100 freespins. During the wager of the freespins I managed to increase my balance to 250 euros. When I made my last spin to finish the wager, my balance went down to 99,1 euros (last spin was 90 ct). Nowhere in the bonus rules and the site of the bonus does it say, that 100 euro is the maxwin. I even went into livechat during wagering and asked, what the maxwin is. The person in chat said 10000 euros is maxwin after wagering is finished. I went into chat again, after the wager was done and my money down to 99,1 euros. The person said, that she is sorry and gave me some freespins as consolidation. In my opinion it is so bad, that this casino can just cancel parts of my money, without having the 100 euro maxwin in their rules.
p.s: They payed me the 150 euros difference the next day
Dragi Sebastian98,
Želeo bih da se iskreno izvinim zbog nedavne situacije u vezi sa oduzimanjem vašeg dobitka od bonusa. Razumemo da je ovo izazvalo veliku neprijatnost i razočarenje za vas i duboko žalimo za sve neprijatnosti ili frustracije koje je to moglo prouzrokovati.
Ljubazno vas molim da kontaktirate naš tim za podršku što je pre moguće. Oni će vam pomoći i pobrinuti se da brzo vratite svoj novac. Molimo vas da nas kontaktirate direktno preko naše 24/7 podrške za ćaskanje uživo dostupne na našoj veb stranici ili putem e-pošte: support@billybillion.com
Želeo bih da vas uverim da je ovo pitanje od najveće važnosti za nas i da marljivo istražujemo situaciju da bismo razumeli šta je pošlo po zlu i kako to može da se ispravi. Naš glavni prioritet je da obezbedimo pošteno i transparentno iskustvo igranja za sve naše klijente.
Vaše zadovoljstvo nam je od ogromnog značaja i cenimo vašu kontinuiranu podršku i pokroviteljstvo.
Hvala vam što ste nam skrenuli pažnju na ovo pitanje i ne ustručavajte se da nas kontaktirate ako imate dodatnih pitanja ili nedoumica. Posvećeni smo tome da vam pružimo najviši nivo usluge i učinićemo sve da povratimo vaše poverenje.
Iskreno Vaš,
Michael
Billi Billion kazino predstavnik
Dear Sebastian98,
I would like to sincerely apologize for the recent situation regarding the subtraction of your winnings from the bonus. We understand that this has caused a great inconvenience and disappointment for you, and we deeply regret any inconvenience or frustration it may have caused.
I kindly ask you to contact our support team at your earliest convenience. They will help you and make sure you get your money back quickly. Please contact us directly via our 24/7 live chat support available on our website or via email: support@billybillion.com
I would like to assure you that this matter is of utmost importance to us, and we are diligently investigating the situation to understand what went wrong and how it can be rectified. Our top priority is to provide a fair and transparent gaming experience for all our customers.
Your satisfaction is of immense importance to us, and we value your continued support and patronage.
Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you have any further queries or concerns. We are committed to providing you with the highest level of service and will make every effort to regain your trust.
Yours sincerely,
Michael
Billy Billion Casino Representative