Tokom igre, brojač opklada je visio, primetio sam da se ne smanjuje. Kasa se zaustavila na 1.652 evra. Nastavio sam igru neko vrijeme. Pretpostavljam da sam napravio sve potrebne opklade da bih dobio bonus. Ali brojač nije radio. Kada sam stao, pisao sam o problemu u online chatu. Službenik za ćaskanje je odgovorio da će problem uskoro biti riješen. Nakon toga kazino je otkazao moj dobitak od €4,563 jer navodno nisam ispunio uslove bonusa. Greška na web stranici kazina dovela je do poništenja dobitka. Ovo nije moja greška, htio sam završiti utakmicu.
During the game, the wager counter hung, I noticed that it does not decrease. The counter stopped at 1,652 euros. I continued the game for some time. I guess, I made all the necessary bets to get a bonus. But the counter did not work. When I stopped, I wrote about the problem in online chat. The chat officer replied that the problem would be fixed soon. After that casino cancelled my €4,563 win because I allegedly didn't meet the bonus terms. An error on the casino website led to the cancellation of the win. This is not my fault, I wanted to finish the game.