Dragi svi,
Sve ovo što danas pišem može se dokazati snimcima ekrana i dokazima (mejlovi, itd.).
Ja sam veliki igrač sa udobnom situacijom. Neću otkrivati odigrane iznose, ali samo obavještavam da sam odigrao ogromne količine.
Ovaj kazino mi je dodelio VIP menadžera (Anastasiya).
Osim što nisam u mogućnosti odgovoriti na neke tehničke probleme, ovo je moje posljednje iskustvo (9. maja 2022.) :
- postoji sedmični povrat novca koji igrač treba tražiti. Nije automatski, ako zaboravite da ga zatražite nećete ga imati. Anastasiya mi je poslala paragraf koji to potvrđuje iz Odredbi i uslova.
- kada sam to saznao, svakog ponedjeljka šaljem WhatsApp poruku i e-poštu kako bih dobio bonus.
- Ponedjeljak, 9. maja 2022. (prije tri dana), kao i obično, uputio sam isti zahtjev.
Nema odgovora od mog menadžera naloga dok je čitala moje WhatsApp poruke. Nema odgovora na moje mejlove poslane vip-u, pa čak ni službi podrške.
Znam da je moj kešback obično veliki, ali igram i na veliko (formula je 15% od prošlonedeljnog depozita minus bonus i povlačenje).
Kao zaključak: osim nepoštenih T&C, ovaj kazino ima lošu podršku, lošu vip uslugu tako i loš menadžment.
Uopšte ga ne preporučujem velikim igračima: to je zaista najgore što sam ikada znao (igram na toliko drugih koje mogu nabrojati).
Razmatram pritužbu njihovim višim menadžerima jer izgleda da su tim za podršku i VIP tim partneri u prosječnosti. Ako budem imao bilo kakvu relevantnu reakciju od njih, pošteno ću promijeniti ovu povratnu informaciju.
Kao što je rečeno na početku: Imam sav materijal da dokažem sve što sam ovdje napisao
Dear all,
All what I am writing today can be proved by screen shots and by evidences (emails, etc…).
I am a big player with comfortable situation. I won’t disclose the amounts played but I just inform that I did play huge amounts.
This casino assigned to me a VIP Manager (Anastasiya).
Apart from being unable to reply to some technical issues this is my last experience (may 9, 2022) :
- there is a weekly cash back that player should ask for. It is not automatic, if you forget to request it you won’t have it. Anastasiya did send me the paragraph confirming this from Terms and Conditions.
- once I knew that, every Monday I send a WhatsApp message and emails to get the bonus credited.
- Monday may, 9 2022 (three days ago), I did as usual make the same request.
No response from my account manager whereas she read my WhatsApp messages. No réponses to my emails sent to the vip and even support service.
I know that my cashback is usually big but I play big also (formula is 15% of last week deposit minus bonus and withdraws).
As a conclusion : apart from unfair T&C, this casino have a bad support, a bad vip service so also a bad Management.
I don’t recommend it to big players at all : it’s really the worst I did ever know (I play on so many others that I can list).
I am considering a complaint to their higher Managers since it looks support team and VIP team are partners in mediocrity. If I have any relevant reaction from them, I will fairly change this feedback.
As told in the beginning : I have all the material to prove all what I written here
Dragi Frenchpl1974
Hvala vam što ste odvojili vreme da pregledate naše usluge. Molimo vas da prihvatite naše iskreno izvinjenje za sve neprijatnosti na koje ste naišli.
Ponosimo se time što pružamo profesionalne usluge i želimo da budemo sigurni da se to odražava u svim našim interakcijama sa klijentima. Ako postoje konkretni detalji o vašem slučaju ili procesu koji želite da pregledamo, obavestite nas kako bismo bili sigurni da se ovi problemi više ne ponove. Možete kontaktirati našu korisničku podršku putem sledeće e-pošte: support@boomerang-casino.com
Mi smo potpuno licencirani onlajn kazino i brinemo o bezbednosti naših klijenata, njihovih podataka i sredstava koja koriste na našoj veb stranici. Sva sredstva su zaštićena.
Dajemo sve od sebe da našim korisnicima pružimo pouzdanu uslugu.
Ako imate dodatnih pitanja ili vam je potrebna pomoć, kontaktirajte nas. Uvek smo spremni da vam pomognemo!
Dear Frenchpl1974
Thank you for taking the time to review our services. Please accept our sincere apologies for any inconvenience you have encountered.
We pride ourselves on providing professional service and would like to make sure this is reflected in all of our customer interactions. If there are specific details about your case or the process you would like us to review, please let us know, so we can make sure these issues don't happen again. You can contact our customer service via the following email: support@boomerang-casino.com
We are a fully licensed online casino and care about the safety of our customers, their data and the means they use on our website. All funds are protected.
We do our best to provide our users with a reliable service.
If you have any further questions or need help, please contact us. We are always ready to help you!