Dragi svi,
Sve ovo što danas pišem može se dokazati snimcima ekrana i dokazima (mejlovi, itd.).
Ja sam veliki igrač sa udobnom situacijom. Neću otkrivati odigrane iznose, ali samo obavještavam da sam odigrao ogromne količine.
Ovaj kazino mi je dodelio VIP menadžera (Anastasiya).
Osim što nisam u mogućnosti odgovoriti na neke tehničke probleme, ovo je moje posljednje iskustvo (9. maja 2022.) :
- postoji sedmični povrat novca koji igrač treba tražiti. Nije automatski, ako zaboravite da ga zatražite nećete ga imati. Anastasiya mi je poslala paragraf koji to potvrđuje iz Odredbi i uslova.
- kada sam to saznao, svakog ponedjeljka šaljem WhatsApp poruku i e-poštu kako bih dobio bonus.
- Ponedjeljak, 9. maja 2022. (prije tri dana), kao i obično, uputio sam isti zahtjev.
Nema odgovora od mog menadžera naloga dok je čitala moje WhatsApp poruke. Nema odgovora na moje mejlove poslane vip-u, pa čak ni službi podrške.
Znam da je moj kešback obično veliki, ali igram i na veliko (formula je 15% od prošlonedeljnog depozita minus bonus i povlačenje).
Kao zaključak: osim nepoštenih T&C, ovaj kazino ima lošu podršku, lošu vip uslugu tako i loš menadžment.
Uopšte ga ne preporučujem velikim igračima: to je zaista najgore što sam ikada znao (igram na toliko drugih koje mogu nabrojati).
Razmatram pritužbu njihovim višim menadžerima jer izgleda da su tim za podršku i VIP tim partneri u prosječnosti. Ako budem imao bilo kakvu relevantnu reakciju od njih, pošteno ću promijeniti ovu povratnu informaciju.
Kao što je rečeno na početku: Imam sav materijal da dokažem sve što sam ovdje napisao
Dear all,
All what I am writing today can be proved by screen shots and by evidences (emails, etc…).
I am a big player with comfortable situation. I won’t disclose the amounts played but I just inform that I did play huge amounts.
This casino assigned to me a VIP Manager (Anastasiya).
Apart from being unable to reply to some technical issues this is my last experience (may 9, 2022) :
- there is a weekly cash back that player should ask for. It is not automatic, if you forget to request it you won’t have it. Anastasiya did send me the paragraph confirming this from Terms and Conditions.
- once I knew that, every Monday I send a WhatsApp message and emails to get the bonus credited.
- Monday may, 9 2022 (three days ago), I did as usual make the same request.
No response from my account manager whereas she read my WhatsApp messages. No réponses to my emails sent to the vip and even support service.
I know that my cashback is usually big but I play big also (formula is 15% of last week deposit minus bonus and withdraws).
As a conclusion : apart from unfair T&C, this casino have a bad support, a bad vip service so also a bad Management.
I don’t recommend it to big players at all : it’s really the worst I did ever know (I play on so many others that I can list).
I am considering a complaint to their higher Managers since it looks support team and VIP team are partners in mediocrity. If I have any relevant reaction from them, I will fairly change this feedback.
As told in the beginning : I have all the material to prove all what I written here