Suština je "dobavljač koji se (još) ne bi trebao koristiti".
Postoje četiri razloga.
1. Evidencija depozita nije ispravno evidentirana Bilo da je u pitanju Astropay ili bankovni transfer, evidencija depozita nije ispravno evidentirana i sva istorija depozita je zabilježena kao "Nepoznato".
Iz tog razloga, kada pokušam da podignem novac, podrška mi kaže "Ne mogu da podignem novac jer nemam evidenciju depozita" i ne mogu da pomognem.
2. Mjesto za podnošenje KYC nije prikazano. Osoba za podršku kaže: "Postoji mjesto za podnošenje KYC-a negdje na stranici, pa ga preuzmite odatle." Onako kako je.
3. S obzirom da nema nikoga u chatu cijelo vrijeme, možete se praktično samo raspitati putem e-pošte.
Zaista moram komunicirati sa podrškom zbog grešaka kao što su 1 i 2, ali chat je uvijek prazan i uopće ne radi.
4. Čak i ako postavite upit putem e-maila, ostat će mjesec dana. Pošto chat ne radi, komunikacija sa podrškom je praktički jedan e-mail, ali ovaj e-mail ostaje otprilike mjesec dana.
U slučaju pristojnog prodavca, ako se raspitate e-mailom, izdaće vam se tiket da osoba za podršku neće preskočiti posao, ali toga nema, pa možete ostaviti kako jeste.
Čak i tako, ako čekate oko mjesec dana, dobićete odgovor, ali pošto je odgovor čudan, morate ponovo poslati e-mail.
I naravno, petlja je ostala dugo vremena.
Isplate su toliko zastrašujuće visoke (barem u ovoj fazi) da ne biste trebali ništa učiniti po tom pitanju.
The bottom line is "a vendor that shouldn't be used (yet)".
There are four reasons.
1. The deposit record is not recorded correctly Whether it is Astropay or bank transfer, the deposit record is not recorded correctly and all the deposit history is recorded as "Unknown".
For this reason, when I try to withdraw money, the support says "I can't withdraw money because I don't have a deposit record" and I can't help it.
2. The place to submit the KYC is not displayed. The support person says, "There is a place to submit the KYC somewhere on the site, so get it from there." The way it is.
3. Since there is no one in the chat all the time, you can virtually only make inquiries by email.
I really need to interact with support because of bugs like 1 and 2, but chat is always empty and not working at all.
4. Even if you make an inquiry by e-mail, it will be left for a month. Since the chat is not working, the communication with the support is practically one e-mail, but this e-mail is left for about a month.
In the case of a decent vendor, if you inquire by e-mail, a ticket will be issued so that the support person will not skip the job, but there is no such thing, so you can leave it as it is.
Even so, if you wait for about a month, you will receive a reply, but since it is a strange reply, you have to send an email again.
And of course, the loop left for a long time.
Withdrawals are so terrifyingly high (at least at this stage) that you shouldn't do anything about it.
結論を言えば「(まだ)使ってはいけない業者」。
その理由は4つ。
1、入金記録が正しく記録されない
アストロペイだろうが銀行振込だろうが、入金記録が正しく記録されず、入金履歴が全て「不明」と記録される。
このため、出金しようとすると「入金実績がないので出金できません」とサポートに言われてどうしようもなくなる。
2、KYCを提出する場所が表示されない
サポートの人は「KYCを提出する場所がサイトのどこかにあるからそこから出せ」と言うのだが、こちらが「じゃあそのURLを教えてくれ」というとだんまりというありさま。
3、いつもチャットに誰もいないので事実上メールでの問い合わせしかできない
1と2のような不具合があるのでサポートとのやり取りがどうしても必要になるのだが、チャットは常にだれもおらずまったく機能していない。
4、メールで問い合わせをしても1ヶ月放置される
チャットが機能していないのでサポートとのやり取りは事実上メール一本なのだが、このメールは1ヶ月くらい放置される。
まともな業者の場合、メールで問い合わせた場合はチケットというものが発行され、サポートの人間が仕事をさぼらないようになっているのだがそういうものは一切ないので放置し放題。
それでも1ヶ月くらい待つと返信が来ることは来るのだが、頓珍漢な返信なのでまたメールを送らないといけない。
そして当然また長期間放置のループ。
このように出金のハードルが恐ろしく高いので(少なくとも今の段階では)手を出すのはやめた方がいいと言える。