Igram u ovom kazinu već nekoliko meseci. Uživam u izboru igara i brzom povlačenju. Razmišljam da napustim ovaj kazino jer se ne zezam da oni imaju lošiju korisničku uslugu koja je ikada postojala. Dođe vam da razgovarate sa botovima i možete vrlo jasno da osetite da se ne trude da razumeju zabrinutost kupaca. A ovo se zasniva na stotinama interakcija. Imao sam problem koji se ponavljao koji je bio odbačen putem ćaskanja. Zatim sam poslao e-poštu podršci sa detaljnim opisom moje zabrinutosti i bez razlike, ponovo sam dobio otkaz da se ništa ne može učiniti.
Samo proverite njihov ton za neke od recenzija ovde. Oni citiraju politiku, a ljudi su nezadovoljni i kažu da je trebalo pročitati broj politike ovo i ono. Svi znamo da niko ne čita sve politike, ali kompanija treba da ima poštene prakse i da ozbiljno shvata žalbe svojih kupaca. I napravite promene da biste poboljšali.
Sve u svemu, smatram da ova kazina imaju mnogo pozitivnih strana, ali korisnička služba ih nadmašuje.
I have been playing at this casino for a few months now. I enjoy the selection of games and the quick withdrawal. I am considering leaving this casino because I kid you not they have the worse customer service that ever existed. You feel like talking to bots and you can very clearly sense they are not making an effort to understand the customer concerns. And this is based on hundreds of interactions. I had a reoccurring issue that kept being dismissed by chat. I then emailed support with a detailed description of my concern and no difference, I was dismissed again that nothing can be done.
Just check their tone for some of the reviews here. They quote a policy and people are dissatisfied and say we should have read policy number this and that. We all know that no one reads all the policies, but the company should have fair practices and take their customers complains seriously. And make changes to improve.
Overall, I find this casinos has many positives but the customer service outweighs them all.
