Odlučio sam da igram zbog dobrih kritika, nakon daljeg istraživanja saznao sam da traže od ljudi da uklone svoje loše kritike.
Ovi dani su bili noćna mora. Poništili su moje povlačenje rekavši da ga je moja banka odbila. Radim za ovu banku, proverio sam i to nije tačno. Oni ih namerno odlažu da biste ponovo mogli da igrate svoje dobitke.
Ne postoji opcija odgovornog igranja, takođe sam ih pitao da ne želim da mogu da otkažem svoje povlačenje, nisu ništa uradili po tom pitanju.
'Vip stvar' je laž, samo razgovarate sa nasumičnim agentima bez imena i svaki put vam govore različite stvari i izgovore.
Zamolio sam ih da mi zatvore nalog, pokušavali su da me zadrže da nudim bonuse umesto da se izvinjavam.
To je problem sa kazinom bez trenutnog povlačenja.
I decided to play because of the good reviews, after a further research I found out that they ask people to remove their bad reviews.
These days were a nightmare. They cancelled my withdrawal saying that my bank had rejected it. I work for this bank, I checked it and this is not true. They keep delaying them on purpose so you can play your winnings again.
There is no responsible gaming option, also I asked them that I dont want to be able to cancel my withdrawal, they didnt do anything about that.
The 'vip thing' is a lie, you just talk with random agents with no names telling you different things and excuses every time.
I asked them to close my account, they tried to keep me offering bonuses instead of apologizing.
That's the problem with casinos with no instant withdrawals..
Dragi lemmi85,
Hvala na povratnim informacijama. Zaista cenimo povratne informacije i želeli bismo da damo pojašnjenje o pitanjima koja ste pokrenuli.
Želimo da naglasimo da nikada ne tražimo od naših klijenata da uklone negativne kritike. Cenimo iskrenost i transparentnost, a svaka povratna informacija nam pomaže da poboljšamo naše usluge.
Što se tiče vašeg povlačenja, sproveli smo detaljnu istragu i potvrđujemo da je banka otkazala zahtev za povlačenje.
Imamo funkciju poništavanja povlačenja radi vaše udobnosti, tako da možete da nastavite da igrate ako se predomislite.
Naše VIP odeljenje je uvek spremno da vam pomogne, odgovori na sva vaša pitanja, a pružanje prvoklasne usluge našim cenjenim igračima je uvek naš prioritet.
Što se tiče ograničenja povlačenja, sve informacije su dostupne na našoj veb stranici u odgovarajućim odeljcima i uvek preporučujemo da se upoznate sa pravilima pre nego što počnete da igrate.
Takođe želimo da vam skrenemo pažnju na sledeći paragraf naših uslova i odredbi:
6.15 Finansijsko odeljenje rešava zahteve za povlačenje sredstava u roku od 48 radnih sati nakon podnošenja zahteva i/ili 48 radnih sati nakon isplate poslednjeg zahteva za povlačenje, pod uslovom da su ispunjeni svi drugi uslovi i izvršeni čekovi, kao što je navedeno u Uslovi. Agenti finansijskog odeljenja obrađuju zahteve za povlačenje novčanih sredstava od 6:00 do 17:00 GMT, ponedeljak-petak.
Hvala vam još jednom na povratnim informacijama. Dajemo sve od sebe da poboljšamo naše usluge i cenimo vaše poverenje.
Srdačan pozdrav,
Bumerang kazino
Dear lemmy85,
Thank you for your feedback. We really appreciate the feedback and would like to provide clarification on the issues you raised.
We want to emphasize that we never ask our customers to remove negative reviews. We value honesty and transparency, and every feedback helps us to improve our services.
Regarding your withdrawal, we have conducted a thorough investigation and confirm that the withdrawal request was canceled by the bank.
We do have a withdrawal reversal feature for your convenience so that you can continue playing if you change your mind.
Our VIP department is always ready to help you, answer any questions you may have and providing first-class service to our valued players is always our priority.
Regarding withdrawal limits, all information is available on our website in the relevant sections, and we always recommend that you familiarize yourself with the rules before you start playing.
We would also like to draw your attention to the following paragraph of our Terms and Conditions:
6.15 Requests To Withdraw Funds Are Worked Through By The Financial Department Within 48 Business Hours After The Request Is Made And/Or 48 Business Hours After The Last Withdrawal Request Was Paid Out, Provided All Other Conditions Are Met And Checks Are Completed, As Outlined In The Terms. Financial Department Agents Process Requests For Withdrawing Monetary Funds From 6 AM To 5 PM GMT, Monday-Friday.
Thank you again for your feedback. We are doing our best to improve our services and appreciate your trust.
Best regards,
Boomerang casino