Izgleda da kazino namerno odlaže proces povlačenja, što bih očekivao u slučaju kazina prevara, a ne priznate kompanije kao što je Altacore.
Naterali su me da koristim smešno mali iznos (~500 EUR po zahtevu), iako je u terminima limit duplo veći.
24h za povlačenje? Zaboravi!
Jedno od povlačenja postavljenih na 7. već čeka 5 radnih dana. U toku nedelje su ispunili samo 2 od 3 zahteva za povlačenje na čekanju. Ovim tempom, oni će povući moj dobitak (10k EUR) za 2 meseca!
Ovo nema ništa zajedničko sa profesionalizmom i pozitivnim korisničkim iskustvom. Ako razmišljate o velikom dobitku, izbegavajte ovaj kazino!
It looks that casino intentionally linger withdrawal process, what I would expect in case of scam casinos, not acknowledged company like Altacore.
They forced me to use a ridiculously small amount (~500 EUR per request), even though in terms limit is twice higher.
24h for withdrawal? Forget it!
One of the withdrawals set on 7th has been already waiting 5 working days. During a week hey have completed only 2 out of 3 pending withdrawal requests. At this pace, they will complete withdraw my winning (10k EUR) in 2 months!
This has nothing in common with professionalism and positive user experience. If you think about big winning avoid this casino!
Dragi radaru,
Hvala vam što ste podelili svoje iskustvo igranja u našem kazinu.
Obaveštavamo vas da finansijsko odeljenje nastoji da obradi sve zahteve za povlačenje i verifikaciju što je brže moguće i da se striktno pridržava utvrđenih pravila. Sva dokumenta se zahtevaju striktno prema važećim pravilima našeg kazina. Brzina verifikacije naloga zavisi od toga koliko brzo igrač obezbedi potrebne dokumente i od obima posla finansijskog odeljenja.
Odeljenje za finansije obrađuje povlačenja u roku od 24 sata, međutim, ograničenja povlačenja i period potreban za ovaj proces mogu da variraju u zavisnosti od načina povlačenja, statusa računa igrača i drugih mogućih faktora koji utiču na proces povlačenja.
Na osnovu navedenog, svi dobici se isplaćuju nesmetano, bez odlaganja i striktno prema javno dostupnim pravilima koja se nikome ne kriju.
Molimo, ako imate bilo kakvih pitanja ili poteškoća, kontaktirajte Live Chat 24/7 ili e-mailom support@smokace.com
Uvek smo srećni da vam pomognemo.
Dear radarus,
Thank you for sharing your gaming experience at our casino.
We inform you that the financial department tries to process all withdrawal and verification requests as quickly as possible and strictly follows the established rules. All documents are requested strictly by the current rules of our casino. The speed of account verification depends on how quickly the player provides the necessary documents and on the workload of the financial department.
Withdrawals are processed by the finance department within 24 hours, however, withdrawal limits and the period required for this process may vary depending on the withdrawal method, the status of the player's account, and other possible factors affecting the withdrawal process.
Based on the above, all winnings are paid out smoothly, without delays, and strictly according to publicly available rules that are not hidden from anyone.
Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.