Ovaj kazino je bio sjajan, iskustvo i sve na mestu. Sve dok bonus nije bio omogućen na mom nalogu.
Bonus za ukupni iznos od £5 je omogućen na mom nalogu. Nisam mislio ništa o tome, to bi bio lep mali bonus kada ispunim uslov opklade od 100 funti. Pogrešio sam!
Igrao sam Blackjack, uplatio ukupno 2 hiljade funti, izgubio sve... nije problem, dobro sam kada sam stvarno izgubio, bonus je već bio omogućen i mislio sam da sam već ispunio uslove i to je učinjeno.
Tako sam položio 600 funti. Igrajući blek džek, došao do bilansa od £1,400. Onda se odjednom moj bilans smanjuje na 288 funti.
Na moj šok, uzeli su moj stvarni gotovinski saldo i povezali ga sa bonusom koji su uslovi za opkladu već trebali biti ispunjeni.
Zatim su na bonus primenili maksimalnu granicu dobitka od £38.
Tako su smanjili moj stvarni gotovinski saldo za 1,1 hiljada funti i zamenili ga bonus vrednošću od 38 funti.
Nakon razgovora sa ćaskanjem uživo, imejlom i njihovim VIP kontaktom. Niko nije voljan da sasluša moj slučaj, niko neće eskalirati problem menadžeru, a trebalo je da dobijem povratni poziv pre 5 sati, ali nikada nije stigao.
Stvari su išle odlično do ovog iskustva. To je lukavo i kao rezultat toga toplo preporučujem izbegavanje!
This casino was great, the experience and everything spot on. Until a bonus was enabled on my account.
A bonus for the grand total of £5 was enabled on my account. I thought nothing of it, it would be a nice little bonus once I meet the £100 wager requirement. I was wrong!
I was in the middle of playing Blackjack, deposited a total of £2k, lost it all... not a problem, I'm fine when genuinely losing, the bonus had already been enabled and I thought I had already met the requirements and it was done.
So I deposited £600. Playing blackjack, got up to a balance of £1,400. Then all of a sudden my balance reduces to £288.
To my shock, they have taken my real cash balance and linked it with the bonus which wager requirements should already have been met.
Then on the bonus, they applied a maximum winning limit of £38.
So they reduced my real cash balance by £1.1k and replaced it with the bonus value of £38.
After speaking with live chat, email and their VIP contact. Nobody is willing to listen to my case, nobody will escalate the issue to a manager and I was supposed to receive a callback 5 hours ago but it never came.
Things were going great until this experience. It's dodgy and as a result I highly recommend avoiding!
Zdravo!
Hvala vam na povratnim informacijama, to nam pomaže da poboljšamo našu uslugu.
Žao nam je što naš sajt nije ispunio vaša očekivanja, ali želimo da pojasnimo da je vaš slučaj pregledan na forumu i da je problem rešen.
Prema uslovima bonusa, maksimalni dobitak od bonusa je ograničen na k10 iznosa bonusa, što je ono što ste dobili. Možete videti maksimalan iznos dobitka u opisu bonusa.
Budite sigurni da smo uzeli u obzir sve faktore i da smo temeljno pregledali vaš nalog pre nego što date odgovor.
Nadamo se Vašem razumevanju.
Srdačan pozdrav,
Jokabet tim.
Hello!
Thank you for your feedback, it helps us improve our service.
We are sorry that our site did not meet your expectations, however, we would like to clarify that your case was reviewed on the forum and the issue was resolved.
According to the bonus terms, the maximum winnings from the bonus are limited to x10 of the bonus amount, which is what you received. You could see the maximum winning amount in the bonus description.
Rest assured that we have taken all factors into account and thoroughly reviewed your account before providing an answer.
We hope for your understanding.
Best regards,
Jokabet team.