Čuvajte se ovog kazina, oni su puni dezinformacija i izuzetno loše usluge za korisnike. Ljubazno sam pitao predstavnika kako da podignem novac sa svog računa jer sam koristio kredit od 30 dolara, on mi je rekao da moram da uplatim 25 dolara, a zatim da podignem svoj maksimum od 30 dolara ni u jednom trenutku. Da li je savetovao da stanje na mom nalogu padne na nulu, kao što možete da vidite na priloženom snimku ekrana e-pošte. Imao sam stanje od preko 2500 dolara na svom nalogu. Zašto bih unovčio 30 dolara i odustao od svega toga. Znao sam da li me je predstavnik savetovao da ću izgubiti ravnotežu.. predstava je bila 50 puta veća od prvobitnog iznosa koji bi bio 1500 koji sam potpuno pokrio nigde nije pisalo da će ostatak novca postati ništav. Kada sam ponovo kontaktirao korisničku podršku, zatražio sam da otkažem povlačenje i da mi novac vratim na račun. Odbili su, a zatim su tražili menadžera i rečeno im je da nije dostupan. Konačno mi je rečeno da će menadžer biti dostupan za šest sati, ovo je bilo u 3:30 popodne.. predstavnike, ne dajte mi vremena, upravo je rekao kontakt za šest sati. U to vreme sam razgovarao sa drugim predstavnikom, koji je pokušao da mi nabavi menadžera, a svi su odbijali da razgovaraju sa mnom. Pokušajte ponovo jutros da nađete menadžera. Rečeno mi je da nije dostupan menadžer.. ovaj kazino je pun dezinformacija i ima izuzetno lošu korisničku uslugu, čuvajte se.
Beware of this casino they are full of misinformation and extremely poor customer service. I kindly asked a representative how to withdraw money from my account because I had used $30 credit he advised I would have to make a deposit of $25 and then withdraw my maximum of $30 at no time. Did he advise that the balance in my account would go to zero as you can see with the attached screenshot of an email I had a balance of over $2500 in my account. Why would I cash out $30 and give all of that up. Know time did the representative advise me that I would lose my balance.. the play was 50 times the original amount which would’ve been 1500 which I covered completely nowhere in there did it say that the rest of money would become null and void. When contacting customer service again, I asked to cancel the withdrawal and have the money refunded to my account. They refused and then asked for manager and was told there was not available. Finally I was told a manager will be available in six hours this was at 3:30 in the afternoon.. representative, not give me a time just said contact in six hours. At this time I spoke with another representative, who tried to get me a manager, and everyone refused to talk to me. Try again this morning to get a manager. I was told there’s no manager available.. this casino is full of misinformation and has extremely bad customer service beware stay clear.