zdravo, dugo igram mostbet kazino, imao sam problem sa neopravdanim zamrzavanjem naloga, služba podrške ne reaguje, ne daje odgovore, dat mi je mejl da kontaktiram, stupio sam u kontakt, samo su pitao me za neke dokumente i fotografije, poslao sam ih. iako sam uradio istu stvar pre pola godine, prošao sam isti proces verifikacije. i zato su mi odmah po slanju svih dokumenata i fotografija potvrdili verifikaciju, ali su me i pozvali na video poziv, ali posle 3,5 nedelje. Želeo bih da znam razlog zamrzavanja računa i zašto nije moguće odmah proveriti, zašto mi je novac blokiran tako dugo
hello, I have been playing mostbet Casino for a long time, I had a problem with an unjustified account freeze, the support service does not respond, does not give answers, I was given an email to contact, I got in touch, they just asked me about some documents and photos, I sent them. although I did the same thing half a year ago, I went through the same verification process. and therefore, immediately after sending all the documents and photos, they confirmed the verification to me, but they also invited me for a video call, but after 3.5 weeks. I would like to know the reason for freezing the account, and why it is not possible to verify immediately, why my money is being frozen for such a long time