Dugo sam bio igrač, ali sam nov u ovom kazinu. Posle nekoliko depozita uspeo sam da osvojim nešto - i tada je problem počeo i još uvek nije rešen. Očigledno traže sve, razne dokumente, podatke o kartici, šta sve - očigledno NE kada želite da uplatite depozit??? U svakom slučaju, poslao sam im ono što su sada tražili TRI puta u različitim formatima - skenirano, foto - i pogodite šta - JOŠ UVEK odbijao. Zašto? Tvoje nagađanje je dobro koliko i moje. U mejlu koji mi pošalju, nema objašnjenja zašto su dokumenti odbijeni.. I ja sam proveo bezbroj sati na LiveChat-u pokušavajući da rešim problem ALI samo se vrteći u krug... Pa, apsolutno NIJE dobro iskustvo / kazino....
Inače volim njihove igre, postavku ALI oni moraju da se odluče - ako želite da budete kazino, morate biti spremni da zapravo platite pobednicima - inače će vas igrači napustiti... tako je jednostavno
I've been a long time player but new to this casino. After a few deposits I managed to win something - and that's when the problem started and still not resolved as of now. Obviously they ask for everything, various docs, card details, whatnot - obviously NOT when you want to make the deposit??? Anyway I sent them what they asked for now THREE times in different formats - scanned, photo - and guess what - STILL denied. Why? Your guess is as good as mine. In the email they send me, there is no explanation as to why the docs have been been denied.. I spent countless hours on LiveChat too trying to resolve the problem BUT just going around in circles... Well, absolutely NOT a good experience/ casino....
Otherwise I love their games, the set up BUT they have to make up their minds - if you want to be a casino, you have to be prepared to actually pay the winners - otherwise players will leave you... it's that simple
Zdravo phoenik347,
Hvala vam što ste odvojili vreme da podelite svoje brige i povratne informacije sa nama. Žao mi je zbog poteškoća i neprijatnosti koje ste imali tokom ovog procesa. Uveravam vas da dajemo sve od sebe da obradimo isplate što je brže moguće, pod uslovom da su svi detalji tačni i da je proces verifikacije završen. Ako postoje problemi sa dokumentima koje šaljete, obavestićemo vas o tome i kako ih možete ispraviti. Potpuno razumem vaše razočarenje. Želimo da pogledamo i vaš nalog i da istražimo šta se zaista dogodilo. Da biste to uradili, dostavite nam svoju adresu e-pošte.
Dodatno: Zdravo phoenik347,
Vaša email adresa nam je dostavljena. Imajte na umu da nakon provere nismo uspeli da pronađemo nijedan nalog pod vašom adresom e-pošte. Ako imate neku drugu adresu e-pošte koju ste možda koristili za registraciju u Vild Fortune Casino, možete li nam je dati?
S poštovanjem, Vild Fortune
Hi phoenix347,
Thank you for taking the time to share your concerns and feedback with us. I am sorry for the difficulty and inconvenience you experienced throughout this process. I can assure you that we do our best to process withdrawals as fast as possible, provided that all details are correct and the verification process is complete. If there are any issues with the documents that you send, we will inform you of them and how they can be corrected. I completely understand your disappointment. We want to look into your account as well and investigate what really happened. To do so, please provide us with your email address.
In Addition: Hi phoenix347,
Your email address has been provided to us. Please know that after checking, we were unable to find any account under your email address. If you have any other email address that you may have used to register at Wild Fortune Casino, can you please provide us that?
Sincerely, Wild Fortune
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