I had a personal issue with my account and initially jokabet was very understanding and offered to help out and assist in my situation which I was very grateful for and impressed by. However, talk appears to be cheap and this is where the problem for me is. They are very slow to respond with anything meaningful on email, apart from the 'the team are dealing with your request' which seems to go on and on for days. I have been asked to send in so much information (bank details, card details, statement etc etc) and yet despite having done all that the promised action (confirmed on an email from them) has not actually happend.

*update 6th August jokabet are doing their usual thing of responding on here to make it seem like they are genuinely interested in resolving your issue (did the same on trust pilot) however when you email them as requested you never actually get a response!