Hello Peter,

We're delighted to hear that your experience with our platform has lived up to your expectations. We do our utmost to offer you an efficient, feature-rich service.

Concerning the partial cancellation of your winnings, it seems that you have been warned of an unauthorized practice on numerous occasions, with several exceptions before this partial cancellation on your last withdrawal. We're sorry to hear of your disappointment, but please note that if you play in accordance with our terms and conditions, there is no reason for your winnings to be cancelled.

If you have any ideas on how we can continue to improve, or any questions on the details of the partial cancellation of your winnings, please do not hesitate to contact our customer service team, who will be happy to listen and/or explain.

Have a nice day,

Loan
CasinoTogether

Thank you for your honest feedback—it's super valuable for us! I get that the verification process can feel a bit overwhelming, especially when there’s a need to submit documents for different payment methods. It’s mainly done to ensure account security and to comply with regulations, but we’re always looking for ways to make it smoother for you.

Regarding the bonus offers, I hear you! Wagering requirements can feel like a lot. These conditions help us keep the promotions exciting while still sustainable, but we’re constantly evaluating them to find a good balance that’s fair and fun.

Thanks for sharing your experience—it’s feedback like yours that helps us improve! If you have more suggestions, feel free to let us know.