Dear player,

Really grateful to get your honest feedback.

We are so sorry you had such kind of experience playing with us. We can guarantee that from our side refunds the same as withdrawals are approved from 1 hour and up to 24 hours, but usually even faster. Such delays in exceptional cases can be connected with the payment method you are using for the withdrawal. For a successful transaction, it is necessary to get their side's approval. I believe that's what happened.

We wish you only a positive gaming experience!

Best regards
Your Zoome team

Dear Lindsss,
We are sorry to hear about your negative experience at our casino.
I'd like to mention that our management always makes sure to get in touch personally with the players who reach out to them, I trust you have been emailed by them too at some point. We close accounts upon requests by the players themselves, hence this could have been the case here too.

Hope this clarifies the issue.

Best Regards,
SpotGaming Team

Dear Sir/Madam,

We requested the screenshots of your Skrill wallet to verify that you are indeed the owner of the wallet.

Kindly share your player ID with us, so we can assist you.

Regards,
Michael, Casino-Z