Već neko vreme sam u ovom kazinu, korisnička služba uvek koristi prevodioca, neophodni su operateri koji govore španski jer nas ima mnogo koji koristimo ovaj jezik, načini depozita su spori, posebno tržišni način plaćanja, takođe je potrebno dugo za kreditiranje, beskorisno je za igrače ruleta da metod depozita traje predugo, svi bi trebalo da budu trenutni, metode povlačenja generalno se brzo pripisuju, ali u poslednje vreme već nekoliko meseci imaju problema, nisu kreditirani i morate nekoliko puta traže da mu se kreditira, čak traže i sažetak kretanja, što je dosadno za korisnike da moraju više puta da traže i šalju dokumenta da bi dobili svoj novac. Konačno, proveo sam mesec dana tražeći svaki dan depozit koji mi nije uplaćen, poslao sam im 5 potvrda o uplati od 27.10 i rekao im koji mi nije uplaćen, mesec dana su se vrteli u krug. , za kraj posle mesec dana tražili su od mene da popunjavam formulare, dosta birokratije, umorio sam se, tražio sam da mi se izbriše nalog i na kraju su mi zadržali novac.
I have been in this casino for some time now, customer service always uses a translator, Spanish-speaking operators are necessary since there are many of us who use this language, the deposit methods are slow, especially the market payment method, it takes too long to credit, it is useless for roulette players that a deposit method takes too long, they should all be instantaneous, withdrawal methods in general are credited quickly but lately for several months they have had problems, they are not credited and you have to claim several times for it to be credited, they even ask for the summary of movements, that is tedious for users to have to claim and send documents repeatedly to get their money back. Finally, I spent a month claiming every day a deposit that was not credited to me, I sent them the 5 deposit receipts from 10/27 and told them which one had not been credited to me, they were going around in circles for a month, to top it off after a month they asked me to fill out forms, a lot of bureaucracy, I got tired, I asked for my account to be deleted and finally they kept my money.
Tengo tiempo ya en este casino, la atención al cliente siempre usan traductor, es necesario operadores con habla en español ya que somos muchos los usuarios de este idioma, los métodos de depósito son lentos, sobre todo el de mercado pago, tarda demasiado en acreditar, no sirve para los jugadores de ruleta que un método de depósito tarde, deberían ser instantáneos todos, los metodos de retirada en general se acreditan rapido pero últimamente hace varios meses tienen problemas no se acreditan y hay que reclamar varias veces para que te lo acrediten, incluso te piden el resumen de movimientos, eso es tedioso para los usuarios tener que reclamar y enviar documentos repetitivamente para que le.den su dinero. Por último estuve un mes reclamando todos los días un depósito que no me acreditaron, yo les envié los 5 comprobantes de depósito del día 27/10 y les indique cuál no me había sido acreditado, un mes estuvieron dando vueltas, para colmo despues de un mes me piden que llene formularios, mucha burocracia, me cansé, pedí la eliminación de mi cuenta y finalmente ellos se quedaron con mi dinero.
