pre 5 meseciOriginalPrevod
Zdravo kockari ako će neko da se registruje u ovom kazinu neka razmisle dvaput da sam se registrovao i žao mi je zbog razloga što želite da verifikujete dokumente ništa od ovoga neće funkcionisati, želećete da pošaljete dokumente e-poštom možete poslati samo to niko ne odgovara ni na jednu e-poštu videćete da niko ne pomaže želećete da konačno zatvorite nalog ništa od ovoga niko neće zatvoriti vaš nalog Poslao sam 5 e-poruka u vezi trajnog zatvaranja naloga nema odgovora Pitam na lajv čet a oni pišu isto kao da kopiraj i nalepi neko napiše pa da razmisliš 100 puta pre nego što hoćeš da se registruješ
Automatski prevedeno:
SpellWin Casino
pre 1 meseca
Dear mpstefanovv,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.
We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.
Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.
We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.
Sincerely,
SpellWin Casino Team
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.
We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.
Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.
We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.
Sincerely,
SpellWin Casino Team
