Napravio sam nalog, odigrao 1 spin i to je zaključalo moj nalog. Tražili su verifikacione dokumente, što nije problem. Osim što su stalno poricali ono što sam imao! Dao bih im sve što su tražili, sve dok im nisam pružio stvari za koje ne bi mogli da kažu da nisu dovoljno dobre. U tom trenutku su mi ugasili račun i zaplenili sredstva tvrdeći da sam prekršio neku vrstu zakonskog roka. Nisam uradio tako nešto! Ovom kazinu treba blokirati rad bilo gde, oni su samo lopovi! A ako nisu samo obični lopovi, onda moraju diskriminisati žene! Zato što imam momke prijatelje koji se stalno igraju i povlače, a nikada ne verificiraju svoje ime! Sarađivali su sa mnom, sve dok im nisam poslao svoje KIC dokumente. Skoro kao da su videli da sam žensko i to mi se nije dopalo! Imam snimke ekrana svih e-poruka u kojima se traže dokumenti, kao i redigovane kopije onoga što sam im dostavio. Kao što svi vidite, ništa ne ukazuje na to da sam prekršio zakonske uslove! Tako su to planirali od samog početka! Nikada nisu hteli da mi otključaju nalog, iako nije bilo prevare, a ja sam bio potpuno transparentan. Dao sam više od onoga što su oni zahtevali svojim zahtevima, i daleko više od onoga što je ikada trebalo da se traži. Jasno je da su ciljali na moj nalog, i jasno je da su samo tražili sve više i više dok nisam odustao. Ali kada nisam odustao i nastavio da sarađujem, ponestalo im je stvari koje su mogli da traže da bi mogli da zadrže moj novac, pa su izmislili nešto o tome da sam prekršio zakonski rok. Međutim, ne bih rekao koje sam uslove prekršio. Živim tamo gde je legalno kockati se na mreži, radim to stalno bez problema. Dovoljno sam star za to, pošto sam dosta stariji od 21. I dao sam zakonski potvrđenu dokumentaciju o svom identitetu i mestu stanovanja. Želim svoj novac nazad, ali oni ne planiraju da u bilo kom trenutku urade pravu stvar i priznaju da su pogrešili.
-Kopija moje žalbe koju sam podneo
I made an account, played 1 spin and it locked my account. They requested verification documents, which is no problem. Except, they kept denying what I had! I would provide them with every single thing they requested, until I provided them with things that they would not be able to say weren't good enough. At that point they terminated my account and seized the funds claiming I broke some sort of legal term. I did not such thing! This casino needs blocked from operating anywhere, they're nothing but theives! And if they aren't just simple thieves, then they must discriminate against women! Because I have guy friends who play and withdraw all the time, and never even verify their name! They cooperated with me, until I sent them my KYC docs. Almost like they saw i was female and didn't like that! I have screenshots of all the emails requesting documents, as well as redacted copies of what I provided them. As you all can see, there is nothing that suggested I broke legal terms! So they planned that from the very beginning! They were never going to unlock my account, even though there was no fraud, and I was completely transparent. I provided more than what they did require with their requests, and far far more than what should have ever been requested. It's clear that they targeted my account, and it's clear that they were just requesting more and more until I gave up. But when I didn't give up, and kept cooperating, they ran out of things they could request to be able to keep my money, so they made something up about me breaching a legal term. Wouldn't say what terms I breached however. I live where it's legal to gamble online, I do it all the time with no issue. I'm old enough to do so, as I'm quite a bit older than 21. And I provided legally upholding documentation of my identity and place of residency. I want my money back, but they don't plan on ever doing the right thing and admitting they were in the wrong at any point.
-Copy of my complaint I filed