Dear SvenSchn,

We are very sorry to hear that you have experienced long withdrawals. But we assure you that such cases are few and far between!

The verification procedure sometimes takes longer because it all depends on how quickly you submit the necessary documents. And also from the workload of the financial department.

We hope that your problem has already been resolved and that you are enjoying your winnings.

Best regards,
iWild Casino

Hi Sven.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

We hope this makes this matter more clear and thank you for reaching out to us again!

Kind regards, Bruno Casino!

Hello, dear.

We would like to extend to our sincere apologies regarding the recent issues with your verification.We would greatly appreciate the opportunity to discuss this further with you.If you will be willing to talk further please reach us via email-support@ninecasino.com.We would like to resolve your issue and help you to withdraw your funds.

Best regards,
NineCasino Team.

Dear SvenSchn,

Thank you for sharing your experience with us! We would like to give more details about the situation you have faced.

Firstly, we want to draw your attention to the fact that we need to have all our players verified in order to prevent any fraud activity in our casino. Moreover, we apply only official documents according to our TERMS AND CONDITIONS and AML policy. We asked you as a player to provide us with the additional document to prove your identity. A few times, you failed to provide us with the correct document. But after additional explanation from our support manager, you succeed to provide us with the correct one.

Secondly, you claim that we didn't pay out your winnings. We find this information mendacious because withdrawal was successfully approved and funds were sent to your banking account.

Another fact, that you have mentioned that you didn't receive cashback. According to our BONUS TERMS AND CONDITIONS p.2 Any bonuses are not available to players from Sweden, Germany including cashback, participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
Moreover, by registering a Player Account with the website, player confirm his consent with the Terms and Conditions.

In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Sincerely,
Crazy Fox Casino Team