Veoma loše, moj nalog je zatvoren odmah nakon registracije. Tada je trebalo da kontaktiram korisničku podršku, ali nisam dobio apsolutno nikakvo objašnjenje.
Isti proces kao i sa „Dama grupom" tada. Tamo sam imao veoma veliku pobedu u tom trenutku i zbog toga sam bio blokiran. Iako sam dobio nagradu nakon dugog nazad i nazad, onda sam je potpuno blokirao za sva Dama kazina.
Mislim da je Metaspin jedan od njih. Isti proces u ćaskanju uživo, ista poruka o grešci da je nalog zatvoren. ne preporučujem. Sa malim pobedama, ovde neće biti problema. Ako ćete mnogo da pobedite, možete se samo nadati da se to neće dogoditi ovde.
Drugi provajderi/kazina su bolji!
Very bad, my account was closed here right after signing up. I was then supposed to contact customer support but received absolutely no explanation.
Same process as with the "Dama Group" back then. I had a very big win there at the time and was therefore blocked. Although I received the prize after a long back and forth, I then completely blocked it for all Dama Casinos.
I think Metaspins is one of them. Same process in live chat, same error message that the account was closed. I do not recommend it. With small wins, there will be no problems here. If you're going to win a lot, you can only hope it doesn't happen here.
Other providers/casinos are better!
Sehr mies, mein Konto wurde hier geschlossen, direkt nach der Anmeldung. Ich sollte mich dann an den Kundensupport melden, jedoch absolut keine Erklärung erhalten.
Gleicher Ablauf wie bei der "Dama Group" damals. Dort hatte ich damals einen sehr großen Gewinn und wurde deshalb gesperrt. Den Gewinn habe ich zwar nach langem hin und her erhalten, anschließend jedoch komplett für alle Dama Casinos gesperrt.
Ich denke das Metaspins dazu gehört. Gleicher ablauf im Livechat, gleiche Fehlermeldung, dass das Konto geschlossen wurde. Ich kann es nicht empfehlen. Bei kleinen Gewinnen wird es hier keine Probleme geben. Solle man viel gewinnen, kann mur nur hoffen, dass es nicht hier passiert.
Andere Anbieter/Casinos sind besser!
Zdravo Simon
Ovde u Metaspinsu korisničko iskustvo tokom njihovog igranja sa nama je prioritet broj jedan, a mi nastojimo da pružimo najbolju moguću uslugu našim igračima.
Nije u našoj praksi zatvaranje računa klijenata bez valjanog razloga.
Međutim, prema našoj internoj istrazi i nalazima, potvrđeno je da vaš nalog učestvuje u lažnim aktivnostima. Zbog svih prikupljenih dokaza, vaš nalog je onemogućen.
Takođe bih želeo da naglasim da Metaspins ni na koji način nije povezan sa Dama NV.
Cenimo vaše vreme i razumevanje u vezi sa ovim pitanjem.
Živeli,
Metaspins tim za korisničko iskustvo
Hello Simon
Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.
It is not in our practice to close accounts of customers for no valid reason.
However, as per our internal investigation and findings, your account was confirmed to participate in fraudulent activity. Due to all the gathered evidence, your account was disabled.
Also would like to strongly point out, that Metaspins is in no way associated with Dama NV.
We appreciate your time and understanding regarding this matter.
Cheers,
Metaspins Customer Experience Team