Odlučio sam da registrujem račun u Genesis kazinu 3. maja 2022. Uplatio sam 150 zar i osvojio 2300 zar. Trebali su im moji bankovni podaci i slao sam ih iznova i iznova. Onda su mi rekli da sam po t&c koristio bankovni račun svoje žene. Naravno kako sam im rekao. Isti bankovni podaci za povlačenje. Nemam bankovni račun i moja plata se uplaćuje na njen račun. Imam potpunu saglasnost za korištenje računa. Genesis Casino je zahtijevao dokumente treće strane i saglasnost da mogu koristiti račun plus lični dokument i bankovni izvodi. Nakon dugog čekanja i svađe pošalju potvrdni mail da sam verifikovan u kazinu. Imam svu korospondenciju e-pošte. Onda danas pošalju mail da sam prekršio njihove uslove i da gubim svoj dobitak. Tretirali su me kao kriminalca na njihovom live chatu, imam transkripte i nakon mnogo razgovora i gubljenja vremena sa njihovim zahtjevima gubim svoj depozit i dobitak. Prošao sam kroz njihov T&C i nigdje nije jasno da ne koristim račun svoje žene. U T&c-u stoji isti način na koji uplaćujete isti metod podižete isti depozit na bankovni račun i povlačite. Čekate jako dugo na njihove razgovore uživo ponekad i 20 minuta. Ozbiljno su me tretirali kao kriminalca i poštena sam i registrovana sam u drugim kockarnicama koje nemaju ove izgovore. Zabrinut sam jer su već bili kažnjeni u prošlosti zbog lošeg ponašanja nakon što sam istražio na internetu i pogledao trenutnu listu žalbi, učinit ću sve što je u mojoj moći da upozorim Južnoafrikance na genesis casino. Nikada ranije nisam bio odbijen ni u jednom kazinu. Oni su prevaranti i moram upozoriti javnost. Ukrali su mi zar od R150. Zbog nepravilnosti su kažnjeni sa 3,8 miliona funti. Treba ih staviti na crnu listu u SA.
I decided to register an account with Genesis casino on 3 may 2022. I deposited 150 zar and won 2300 zar. They needed my bank details and I sent it over and over and over again. Then they said as per t&c i used my wifes bank account. Of course as i told them so. Same bank details to withdraw. I dont have a bank account and my salary is paid into her account. I have full consent to use the account. Genesis Casino required 3rd party documents and consent that i can use the account plus id document and bank statements. After long waiting and fighting they send a confirmation mail that i am verified at the casino. I have all the email corrospondence. Then today they send a mail that i am in breach of their t&c and forfeit my winning. I was treated like a criminal on their live chat i have the transcripts and after many comms and time wasting with their requirements i loose my deposit and winnings. I went through their t&c and it is not clear anywhere that i ant use my wifes account. In the t&c it state the same method you deposit same method withdraw same bank account deposit and withdraw. You wait very long for their live chats sometimes 20 min. I was seriously treated like a criminal and i am honest and also registered with other casinos that do not have these excuses. I am concerbed as they were already fined in the past fir misconducy after research by me on the internet and see the current complaint list i will do anything in my power to warn south africans against genesis casino. I was never ever rejected from any casino withdrawal before. They are scamsters and i need to warn the public. They stole my R150 zar. They were fined R3.8 million pounds for irregularities. They need to be blacklisted in SA.