Igram već neko vreme i ostvario sam neke lepe pobede na sajtu.
Ono što ih izneverava je veoma sporo povlačenje, tim za korisničku podršku savetuje da se povlačenja obrađuju u roku od 24-72 sata, ali drugu nedelju zaredom moje povlačenje je trajalo 5 dana. Ovo samo po sebi ne bi bilo loše, ali kada jurite za korisničku podršku, dobijate pomešane odgovore, dva agenta su rekla da će povlačenje biti kod mene za par sati, (nije) drugi mi je rekao da nemaju način da znam koliko će to trajati, kada sam poslao e-poštu, rečeno mi je da će to biti gotovo kada bude gotovo i trebalo je da koristim kripto ID želeo sam da se to uradi brzo. Voleo bih da je korisnička služba unapredjena i manje nejasna sa odgovorima, čak i kao najsporiji kazino sa kojim sam se bavio za isplate, oni bi bili u koji bih išla ako bi korisnička služba mogla da pruži neku vrstu tačnog vremenskog okvira ili ažuriranja vaših povlačenja
Been playing for a while now and have had some nice wins on the site.
What lets them down is the really slow withdrawals, the customer service team advise withdrawals are processed within 24-72 hours but second week in a row my withdrawal has taken 5 days. This in itself wouldn’t be too bad but when you chase customer service you get a mixed bag of responses , two agents said the withdrawal would be with me in a couple of hours, (it wasn’t) another told me they have no way of knowing how long it will take, when I emailed I was pretty much told it would be done when it’s done and I should have used crypto id I wanted it done fast. Wish customer service was more upfront and less vague with there responses, even as the slowest casino I’ve dealt with for withdrawals they would be my go to if the customer service could provide some kind of accurate timeline or updates on your withdrawals