Dragi Drizzidrake365,
Pre svega, hvala na pregledu. Kao novom kazinu, važno nam je da uzmemo u obzir vaše povratne informacije.
Žao nam je što ste imali loše iskustvo sa našom veb lokacijom, ali mogu da potvrdim da ćemo, ako ste pošteno dobili opkladu, isplatiti dobitak. Nemamo apsolutno nikakav interes da 'krademo' novac od igrača. Planiramo da dugo budemo prisutan kao brend onlajn kazina u domaćinstvu i takvo ponašanje ne odgovara takvom kazinu.
Što se tiče vašeg komentara, voleli bismo da preciziramo neke tačke:
Nakon analize vašeg naloga i vašeg načina klađenja, primetili smo neke nepoštene aktivnosti:
Zaista, kao što je napisano u našim Uslovima i uslovima: 14.6. ako zatvorimo vaš nalog zbog dosluha, varanja, prevare, pranja novca, drugih kriminalnih aktivnosti ili kršenja Uslova korišćenja, koji su oštetili nas ili bilo koju treću stranu, stanje na vašem računu neće biti povratno i smatraće se da biti oduzet.
Pored toga, primetili smo da vaša aktivnost igrača krši odredbe i uslove (13.4.2 / 13.4.3).
Zaista, koristili ste povoljne metode (nepotpuna lista: sportske kvote ispod 1,30 / klađenje na crveni i crni rulet itd.) da biste postigli k1 opkladu pošto ste prethodno iskoristili prednosti naših bonusa bez opklade.
Naše odlične ponude na Telegramu smo razvili za naše klijente. To znači da nemamo interes da ih suspendujemo za naše igrače.
Kada igrač pokuša da stekne nepravednu prednost u kazinu, kazino će preduzeti mere, uključujući oduzimanje dobitaka i bonus sredstava.
Nadamo se da ćemo se uskoro čuti kako bismo razjasnili situaciju i želimo vam ugodan dan.
Srdačan pozdrav,
Casinozer Team
Dear Drizzydrake365,
First of all, thanks for your review. As a new casino, it is important to us to take in consideration your feedback.
We are sorry to hear that you had a bad experience with our website, however I can confirm that if you have won the bet fairly that we will pay out the winnings. We have absolutely no interest in 'stealing' money from players. We are planning on being around as a household online casino brand for a long time and that kind of behavior does not fit such a casino.
Regarding your comment, we would love to precise some points :
After analyzing your account and your way of betting, we notice some unfair activities :
Indeed, as written in our T&C : 14.6. if we should close your account because of collusion, cheating, fraud, money laundering, other criminal activities or breaching of the Terms of Use, which damaged us or any other Third side, the balance of your account will be non-refundable and deemed to be forfeited.
In addition to that, We have noticed that your player activity violates the terms and conditions (13.4.2 / 13.4.3).
Indeed, you have used advantageous methods (non-exhaustive list: sports odds below 1.30 / betting on red and black roulette etc.) in order to achieve the x1 wager having previously taken advantage of our bonuses without wager.
Our great offers on Telegram are developed by us for our customers. This means that we have no interest in suspending them for our players.
When a player attempts to gain an unfair advantage at the casino, the casino will take action, including forfeiture of winnings and bonus funds.
We hope to hear from you soon in order to clarify the situation, and we wish you a great day.
Kind regards,
Casinozer Team
