Zdravo, kao i kod mojih transakcija, napravio sam depozit (25 €) preko lajtkoina i moj novac nikada nije stigao, iako je prema hešu trebalo da bude tamo odavno. Čekam samo 2 dana i odbaciće me ćaskanje (ako uspe). Imao sam mnogo negativnih iskustava u kockarnicama, ali to što nisam dobio novac je najsmešnije negativno iskustvo.
Hello, as with my transactions, I made a deposit (€25) via litecoin and my money never arrived although according to the hash it should have been there a long time ago. I've only been waiting for 2 days and will be put off by the chat (if it works). I've had a lot of negative experiences in casinos, but not getting my money is the most ridiculous negative experience.
Hallo wie auch bei meinen Vorgänge habe ich eine Einzahlung getätigt (25€) via litecoin auch mein Geld ist nie angekommen obwohl es laut hash schon längst da sein sollte. Warte nur schon seit 2 Tagen und werde vom Chat (wenn er denn mal funktioniert) vertröstet. Ich hab schon viel negatives in Casinos erlebt aber das mein Geld nicht ankam ist das lächerlichste negativ Erlebnis.
Zdravo Tim, Za početak, veoma mi je žao što čujem da ste imali loše iskustvo sa našim kazinom i želim da vam se zahvalim na povratnim informacijama. Da bismo mogli da rešimo ovaj problem, trebalo bi da uradite sledeće. Možete li da pošaljete „heš transakcije" da bismo mogli da istražimo ovaj problem i da ga popravimo što je pre moguće? Kada dođe do vašeg lošeg iskustva sa korisničkom podrškom, razgovaraću sa našim vođama tima kako bismo osigurali da se ovo više neće ponoviti. još jednom, veoma mi je žao što vaše prvo iskustvo nije bilo ono što ste očekivali ili tražili, ali mogu da vas uverim da nismo ovde da nekoga prevarimo.
Hvala unapred i želim vam divan dan!
Srdačan pozdrav,
Ramu
BitVin Casino Rep
Hello Tim, For starters, I am very sorry to hear that you had a bad experience with our casino and I want to thank you for the feedback. That we can fix this issue, I would need you to do the following can you send the "transaction hash" so that we can investigate this issue and get this fixed as soon as possible? When comes to your bad experience with customer support, I will talk with our team leaders to ensure that this will not happen again. once again, I am very sorry that your first experience was not what you anticipated or were looking for, but I can assure you we are not here to scam anyone.
Thank you in advance and I wish you a wonderful day!
Kind regards,
Ramu
BitWin Casino Rep